Are y’all still running into issues trying to connect? If so we’d like to grab a traceroute test as well as the service provider y’all are on. When posting the traceroute, please format it by encasing it in a set of ~~~ like so:
~~~
Tracert
~~~
While the latency isn’t going to be optimal, see if y’all can connect after changing the Preferred Game Server setting in the Language and Region section in-game.
I can confirm that changing region to anything but australia can find a game its just super laggy.
Thanks for the update! Looks like this is something that we’re currently looking into. We’ll post updates once we get more information!
Sounds good. I am going to sleep then and hopefully its back to working normally tomorrow. Goodluck
The problem isn’t happening to everyone, just when the effected people que for a match and find 9 normal players, they dc and cause all 9 others to be booted from the lobby as well. Most (I dare say, I’m unsure how widespread the problem is) of us has just keep re-queing till we find 9 opponents that don’t have the issue. But for those with the issue I assume you have to wait for Blizzard to do something.
Still an issue today, can’t connect/play on Oceanic server.
Day three of “Error connecting to the game”
Sorry to everyone who gets their queue reset due to me trying to play the game
Here’s a tracert output for you:
C:\Users\New User>tracert 103.4.114.233
Tracing route to 103.4.114.233 over a maximum of 30 hops
1 3 ms 2 ms 3 ms router.asus.com [192.168.1.1]
2 2 ms 2 ms 2 ms HOME_NETWORK_GA [10.1.1.1]
3 18 ms 15 ms 17 ms lo0.bras1.syd7.on.ii.net [150.101.32.14]
4 17 ms 15 ms 17 ms be11.cr2.syd2.on.ii.net [150.101.197.204]
5 16 ms 15 ms 15 ms be-50.cr2.syd7.on.ii.net [150.101.37.12]
6 16 ms 16 ms 16 ms ae6.cr2.syd4.on.ii.net [150.101.41.124]
7 17 ms 17 ms 64 ms 57976.syd.equinix.com [45.127.173.41]
8 17 ms 16 ms 16 ms et-0-0-49-br01-eqsy4.as57976.net [137.221.85.47]
9 18 ms 17 ms 18 ms et-0-0-0-pe01-eqsy4.as57976.net [137.221.85.67]
10 15 ms 16 ms 19 ms 137.221.66.145
11 * * * Request timed out.
12 * * * Request timed out.
That should help.
Tracing route to 103.4.114.233 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms fritz.box [192.168.178.1]
2 4 ms 3 ms 3 ms 219-88-96-1-vdsl.sparkbb.co.nz [219.88.96.1]
3 * 8 ms 7 ms mdr-ip24-int.msc.global-gateway.net.nz [122.56.116.6]
4 5 ms 7 ms 7 ms ae8-10.akbr6.global-gateway.net.nz [122.56.116.5]
5 5 ms 7 ms 7 ms ae2-6.tkbr12.global-gateway.net.nz [122.56.127.17]
6 28 ms 27 ms 27 ms xe0-0-8.sebr3.global-gateway.net.nz [122.56.119.126]
7 29 ms 27 ms 27 ms 122.56.119.86
8 30 ms 27 ms 27 ms 57976.syd.equinix.com [45.127.173.41]
9 28 ms 31 ms 31 ms et-0-0-49-br02-eqsy4.as57976.net [137.221.85.49]
10 29 ms 31 ms 31 ms et-0-0-0-pe02-eqsy4.as57976.net [137.221.85.73]
11 29 ms 31 ms 31 ms 137.221.66.147
12 * * * Request timed out.
13 * * * Request timed out.
Game works when on any region that isn’t Oceanic but enduring 180+ latency isn’t worth it…
“Error connecting to the game”
Never seen this error before yesterday, now its all I see when trying to join a game in Oceania.
Can confirm when I went to try a different region, it worked perfectly. Obviously had latency issues but queue worked first time. Also, here’s a trace route to the HoTS Aus Server.
Tracing route to 103.4.114.233 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms 192.168.1.254
2 5 ms 3 ms 3 ms 125-239-12-1.jetstream.xtra.co.nz [125.239.12.1]
3 * * * Request timed out.
4 6 ms 7 ms 7 ms ae8-10.akbr6.global-gateway.net.nz [122.56.116.5]
5 4 ms 7 ms 7 ms ae7-2.akbr7.global-gateway.net.nz [122.56.119.53]
6 30 ms 31 ms 31 ms xe7-0-2.sgbr3.global-gateway.net.nz [202.50.232.10]
7 30 ms 31 ms 31 ms ae7-10.sebr4.global-gateway.net.nz
[122.56.127.214]
8 29 ms 41 ms 42 ms 57976.syd.equinix.com [45.127.173.41]
9 50 ms 31 ms 31 ms et-0-0-49-br02-eqsy4.as57976.net [137.221.85.49]
10 30 ms 31 ms 27 ms et-0-0-0-pe02-eqsy4.as57976.net [137.221.85.73]
11 29 ms 31 ms 31 ms 137.221.66.147
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.Thanks all. Seems we’re all failing at the same hop. Server down perhaps?
Still waiting to play, was really hoping the server resets would help… why are we getting 0 communication other than the bluepost asking for a traceroute still?
Full reinstall didn’t fix anything
Who said a reinstall would? This is on blizzard’s side.
No one did. Just did it in case customer support come back and recommend doing it.
I’ve been getting the same Message
ERROR:
A problem occurred while connecting to the game. Please try again later.
I live in Brisbane AUS
I just tried playing using my phone to hot spot and it worked, played 2 games. switched back to our Lan connection and go back to getting the same message.
So it must be a server issues somewhere, but my phone is getting around it some how. I connected to ANZ servers for the games so they are still up.
Hi team
Getting the same issue, unable to play at all.
When will this be resolved please?
Thanks
No updates as of yet, radio silence for 9 hours
IDK if someone else has mentioned (or if you already knew) but these issues seem to have resulted from maintenence performed a couple days ago. Until that point, personally i witnessed no issues.