After the Last Patch, cannot open game on MAC

Mac Support
21

im on 10.13.6 can confirm wont open either

22

Also for me. Soon after pressing “PLAY” button on Battledotnet app the system dialogue says “Heroes quit unexpectedly”. Can’t update OS, MacPro from 2008.

3 Likes
23

Keeps crashing mid play, will run for maybe 5 mins then crash. Using Mac OS X El Capitan v 10.11.6.

24

Same problem here. Soon after pressing “PLAY” button on BattleNET, The client crashes. Already tried deleting variables.txt and mac OS is updated

1 Like
25

Same here. Tried uninstall, scan the game, update system, install drivers and all that methods on support page. Won’t work.

26

My game does open, however now it crashes mid game, has done it 3 times today since new patch, never happened to me before ever, pretty much done playing by now until the game is fixed because is really random when it happens, some games go fine, then the other crashes mid game.

I’m using MAC OS Sierra 10.12.6

27

Same here. Sierra, 10.12.2. “Heroes quit unexpectedly”

29

Done, same problem here.

30

Same issue - 10.14.3 (18D109)

31

Mojave latest 10.14.3 …

Thinking about giving up on this game. No more esports, development ramped down and now this

32

This is not an Apple issue but a problem with the new HotS patch that makes it incompatible with MAC. ALL MAC users have the same issue

6 Likes
33

Agreed, i have the same problem here with my Mac 10.10.5 Yosemite that worked fine before this last patch…
When i launch HotS from the battle.net app the game crash and a message form my mac tells me the game quits in an unexpected way…

2 Likes
34

I have the same problem on MacOS 10.12.6 Sierra, tried deleting the variables file, but it didn’t help. Trying to start the game by running HeroesSwitcher didn’t work either. Crashes immediately. I will send those files you want when I return home.

35

Same

iMac (27-inch, Late 2013)
10.14.3 (18D109)

36

10.13.6

Same problem, Heroes App will not launch, since patch yesterday.

All other blizzard apps launch normally

From console :

default 09:47:40.266422 -0500 launchservicesd CHECKIN:0x0-0xdb0db 11714 com.blizzard.heartoftheswarm.switcher
default 09:52:41.460797 -0500 launchservicesd CHECKIN:0x0-0xe00e0 11812 com.blizzard.heartoftheswarm.switcher

Feb 13 09:47:42 Mac-Pro com.apple.xpc.launchd[1] (com.blizzard.heartoftheswarm.switcher.33064.458FA569-75DA-42B2-9659-21FB137FF888[11714]): Service exited with abnormal code: 1
Feb 13 09:52:43 Mac-Pro com.apple.xpc.launchd[1] (com.blizzard.heartoftheswarm.switcher.33064.8BD22D13-3A47-4FC0-B77E-BE9C40623DDC[11812]): Service exited with abnormal code: 1

37

The link you provided leads me to a page that does not exist anymore, do you have an updated link by any chance?

38

I assume you’re talking about the link to collect system files. It didn’t work for me either and I had to search for it using the term ‘Obtaining System Files’.

Obtaining System Files

2 Likes
39

Same Here, Crushed when Click Play Game
AND It happened only on the AMERICAS and Euro Regions.
Asia Region was no Problem to play . But I usual played on Americas.

40

The collect your system files link is leading me to “Page not found”, so I couldn’t send any info.

1 Like
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1 Like