I have the same problem, I can play QM and brawl, but ranked keeps searching endlessly and I never get to a game. Any news about solving this problem?
Did you take a break from playing storm league for a while or are you a regular participant? I have a problem where the estimated search is a very high number but the game is found in a relatively short time.
I play all the time. The estimated search time is about 1-2 min. but reality is hours wihout a game found. Eventually I just cancel the search after several hours.
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Hi. i have the same issue. About a week ago i played 2 games (with normal wait time about 2-3 mins) but then it happened - can’t find any game for thousands seconds - expected time is about 50-90 sec always… Tried already some days - no games was found…
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my record time was 143.000 seconds waiting time and search was resetted
46 hours
i just can’t play at all
support says they dont know anything, when i create a ticket, and ask me to post at forum, but says “We can’t promise a reply”, lol
I posted about this bug in the EU and US Bugreport forum several times, and got 0 answers.
After this, i create a ticket. We try everything, including getting MSinfo, DXdiag and Win MTR test, deleting cache folder, reinstalling battle.net, turning on Secondary Logon Service, and using another account.
After all off the manipulations, support says they dont know how to fix this, and recommends me to post about it at forum.
I try to use LFT option ingame, but this is not a solution, rarely i can play with someone, not with each account, i invite into a group, and i still can’t play solo after i play about 20 games in a random party of different sizes.
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so, when something will be fixed? problem exist from the beginning of this season, minimum.
4 months people can’t play
people want to play, but they can’t
A group of people I know just reported to me that they can’t find games in Ranked due to 10000 seconds long queue times, no matter who they queue with. They mostly played using two Gold accounts to prepare them for boosting a single Diamond account. The win rate is 42-4 on both Gold accounts and they did 12-1 while playing with the Diamond. Now both the currently Gold 4 accounts have about 30 Personal Rank Adjustment. We then tried to queue with a Master account, two Gold accounts, a Silver account, an account in Placements and it found a game in about 5 minutes.
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Also same issue but will never join game Eu servers
I have been unable to find a game in Ranked . Searching alone and with friends
it takes over 3h min and does not find game.
see screen shot here : https://twitter.com/wowalliancee/status/1137737835941900289
Please let me know I can provide more information.
same problem please fix it!
also reddit thread that I made about it: https://www.reddit.com/r/heroesofthestorm/comments/byjmd7/queue_time/
@everyone
I may be a little optimistic about this but the ranked preseason is according to in-game display scheduled to end / start anew in a week, which might fix the problem entirely.
I still encourage everyone with the problem to give details about their play habits, and mention if they played with drastically “higher” accounts, or if they participated in group boosting of fresh accounts. These all could be factors to the issue which could mess up the matchmaker.
I correct myself, new season is delayed by two months as it stands. This keeps being a problem.
Same thing here.
New to Storm league (and ranked for that matter), but played one week wo problems. Possible causes: Had 20 game win streak and promotion game coming up when mm bailed out. No other irregularities I can fathom.
I have the same problem (not EU server though). I can’t get into ranked games. I can get into unranked fine. The longest I’ve waited was 900 sec. I usually give up after the wait time doubles. I asked others in unranked if they were having the same issue. 80% of them were (small sample size though)
Same problem here. I can only say it´s not a pc-problem, it´s account specific. On my account i cannot find a game for HOURS, even though estimated wait time says 50 seconds. My friend can find a game on MY PC in seconds on his account.
helloooo Blizzard! is anyone here? (Are those crickets that I hear?)
Blizzard Support Please any update on this issue.
@Huginncord
Hello 
Any update on this issue ?
Thank you for your time and help
@Razghul
Can you link your hotslogs account or do you know what your MMR is? The system seems to have large troubles finding matches at the extreme ends of the spectrum (low bronze and high GM) due to lack of players in those MMR ranges.
There are many people with your username. Could this be your account?
https://www.hotslogs.com/Player/Profile?PlayerID=9403749(Most played heroes: Genji, Tassadar, Uther)
It is definitely account specific since your friend on his account finds games instantly.