You were disconnected from your last game. Reconnecting

[Knowbody-11370]

When I launch Hearthstone, either on PC or mobile (iOS), I get a message that tells me “You were disconnected from your last game. Reconnecting.”

After a few moments, I get the “Closed: You were disconnected from the hearthstone game service.” screen. Its been like this for days.

It endlessly will do both of those error messages I listed, no matter how long I wait or how many times I try.

[Caterpepi]

Hey, there! The “Reconnecting…” issue is an account level bug. I would try the steps from this post:

@Caterpepi

The support article here goes through some steps to try and the steps here can help with the issue:

1. Exit Hearthstone and the Blizzard Application.
2. Login and wait for 1 minute until the screen states “Attempting to reconnect.” It should then say “Could not reconnect.”
3. From there, start a Solo or Practice match and then concede.
4. Restart Hearthstone and it should be working again.

If the problem does continue, please contact our Customer Support team .

[Knowbody-11370]

I was unable to even get past the “Closed: You were disconnected from the hearthstone game service.” There was no way I could start a new game, as I could not access that screen in the first place.

The solution that worked for me was to contact support and have them lock my account briefly, then unlock it.

[Drakuloth]

Thanks for the update - for anybody else who sees this post, this is normally the fix if what Caterpepi posted does not fix the problem.

@Knowbody-11370

The solution that worked for me was to contact support and have them lock my account briefly, then unlock it.