We just ran into a network problem

Bug Report
1

“We just ran into a network problem as we were loading up all the cards in your collection. Please relaunch Hearthstone to access your collection and resume your duels!”.
Игра не запускается и зависает сразу же после появления окна о достигнутом ранге.

8 Likes
3

I get this too!!!
First I couldn’t get passed the doors, and then the network problem. :face_with_symbols_over_mouth:

2 Likes
4

I haven’t been able to play for several days. iOS and Windows

1 Like
5

I am also having this issue for the last few days.
I get the February Season popup immediately followed by the “We just ran into a network problem as we were loading up all the cards in your collection. lease relaunched Hearthstone to access your collection and resume your duels!” error.
I have restarted HS, BNet, and PC, no change. I would reinstall, but internet is slow.

1 Like
6

I’m also having the same issue.
Using Android.

1 Like
7

I just had this problem, game would open, my unfinished quests would appear, but when I click to continue it went to “network problem” crash screen.

Did this last night too, but booted properly second time I tried it.

Has finally booted properly now, I left a decent time of the quest just sitting on the screen before clicking and that seemed to work (gives more time for your collection to load?).

Anyhoo, a bit frustrating.

2 Likes
8

This is sooo annoying.

Leaving the screen on the quest display for 3+ minutes “fixes” it, but that is a long time to wait every time you start the game.

Happens on Windows and Android.

Edited for Language by the Moderation Team.
https://us.battle.net/support/en/article/000256989

9

I just encountered this issue on Android 10 on a Pixel 3 on client version 16.4.42888. I have determined that it has something to do with WiFi in my case. When connecting via WiFi the client crashes but when WiFi is disabled and you connect via LTE the client connects normally and is playable.

I recorded a video documenting the issue

https://youtu.be/nexKpmUYY0w

No updates have been done client side from yesterday to today as well as no Android updates. The issue started this morning.

1 Like
10

iOS and windows, what is the fix for iOS before the next patch?

11

The fix is in the main thread on the technical support section:

1 Like