If you run Windows 7, it is a known issue. For others, you can help the investigation by providing the requested information in this Tech Support thread:
Hey Y’all,
We heard back from the developers on this. If you’re on Windows 7, there’s a bug we’re working on right now. If you are on a different operating system, please reply back to this comment with the following information:
Operating System that you Play on:
Region You’re Playing the Game In (Americas/Asia/Europe):
Thanks for the reports! We’ll see what else we can dig up.
Edited May 13, 2020: Previously this message said to repair the game, but with feedback we have seen that this do…