[Main Thread] Network Problem while Loading Cards

Technical Support
10

To be fair they are a non-profit company. It’s not like they’re making any money off these updates.

11 Likes
11

Try to close the deck tracker. this solved me the problem.

12

I don’t use any sort of deck tracking software and still have this issue.

2 Likes
13

Same on windows desktop.

1 Like
14

Same problem on iOS iphone.

15

Hey all,

Thanks for the reports! It looks like our team is collecting information on this error. If you have already posted then your information is on the tracking! If you have not posted, please reply to this post so I can add you.

EDIT: Update on this! We have enough example cases and QA/Dev has a fix in the works. I don’t have any ETA for when it’ll be available but hopefully it won’t be long.

Thanks for following up with us on this!

Update #2: Latest update with workarounds here

43 Likes
16

Same problem here! Please fix it as soon as possible!

17

Same issue here, thanks!

18

Same issue here, please fix. thank you!

19

Same error here :C :C

20

Same problem, please help.

21

I also have the same issue!

22

I have the same issue, “We just ran into a network problem as we were loading up all the cards in your collection. Please relaunch Hearthstone to access your collection and resume your duels!”

Windows 10, tried to relaunch at least 5 times, didn’t work

23

Reporting in with the same problem.

24

Same here, reseting in game options, scan/repair not helping

1 Like
25

Same issue here. Failed loading collection

26

same issue here on laptop, phone and pc

27

I also have the problem pls help

28

Same issue here thanks

29

I keep getting the same message…

“Closed - We just ran into A network problem as we were loading Up alle the cards in your Collection. Please relaunch Hearthstone to Access your Collection and resume your duels”

And i really want to tryk dragons!!!