Matches won't start in any game mode

Multi-player matches stay endlessly in the finding opponent screen. Single player game modes load endlessly. I have uninstalled the game and cleared the cache and the problem persists. Has been doing this for the last ~3 days.

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Same here its been a few days. It happened for me around the time I bought the hero portrait madam lazul.

I have had this same problem but i notice it only happens when im on cell data. The game works fine when connected to wifi.

I am also having this issue, for the last 5 or 6 days. PC will let me start games if Iā€™m on a cellular connection tho, so itā€™s something particular to the mobile client.

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Is this issue been resolved? Im having an issues as well

Hey everyone,

I did some digging into this and wonder if everyone in this thread is using Tmobile or Sprint as their mobile data provider. The symptom may have changed a little, but based on what is said here, I suspect itā€™s a known issue with Hearthstone and how IPv6 is handled. If this seems to apply to you, this one post explains it as a known bug with some basic info. It also details a few ways to workaround the issue. In the mean time, some patience and understanding is asked for while the developers work on a fix which may take some a while due to the nature of whatā€™s happening to cause this.

Hopefully this helps everyone continue playing on their mobile connection. Cheers friends!

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I want to add some info to it, i donā€™t know, might be helpful. Since I got the same problem.

In the past the Tmobile problem had occured and the game wouldnā€™t allow players to go past the tavern doors. Now the game allowed you to go past this, browse through the collection and different game modes. When starting a game it will look for an opponentā€¦then just endlessly spin as if no opponent is found.

I tried a workaround, When I was home I tried using my Wi-Fi, which allowed me to start a game, I then turned of WI-FI so the game would conntect to mobile date instead. Then the following happens: The game will disconnect, sauing you lost connection. Then tapping on the screen will make the game reconnect again and it does recognise youā€™re in a match. it will say ā€˜ā€˜you were disconnected from your last game, reconnectingā€™ā€™ and it will just endlessly say that until I shut the game down.

Compared to the Tmobile issue we had before, now the game actually seems to connect to Hearthstone, but doesnā€™t wanna connect to other players?..I should try if single player content works maybe

Iā€™ve been having this same issue for about a month now and still going through it I can only get a game via wifi. What gives?

I can definitely say the ipv6 / ipv4 issue from the past does not seem to be relatedā€¦ but is strangely similar in that instead of getting stuck at the tavern doors. It gets stuck when attempting to actual join into a match on any mode. I donā€™t understand what could be causing this.

Iā€™d like to add that I added a new apn profile to fix the error from a few months ago when ipv4 was removed from the default apn. In my troubleshooting efforts, I changed back to the old APN expecting the game to have issues getting past tavern doors but instead it loaded as if it was working again ā€¦ until I tried to find an opponent where it sat indefinitely again. Seems very strange and makes me think tmobile is to blame again ā€¦

I would like to add another issue that I am having. Duels will not load at all for me anymore. What can be done to fix this? I have already uninstalled and reinstalled the game and still, when I hit the ā€œResumeā€ button, nothing happens at all. The game freezes and I am not even able to return to my other parts of the game. We have a challenge that is to play games in Duels to earn the reward, and I cannot do that.