Hi,
Can someone help. I keep getting the error HS:netcachecardvalue=2 and HS:netcachecardvalue=0. Tried to do the delete folder from Localappdata but the error still appears. Anyone having this issue?
1 Like
Hey, Visualence! We’re currently seeing issues with Singapore and Australia specifically. Updated the forum thread to get some traction to this thread 
So far we have confirmed the following internet providers where this routing issue occurs:
- M1
- SingTel
- StarHub
- iiNet Limited
We’ve found while attempting to connect to the Americas region is routing through Europe before reaching the servers. Our team is looking into this issue, and we’re gathering reports and information on the issue.
The connection test will show a high spike in latency on the las-b24-link.telia.net peering. The current workarounds to bypass this issue is to use an alternative connection, or while not support, using a VPN connection.
If you are on any of these ISPs listed, please include a WinMTR file until the problem occurs for 10 to 15 minutes. Copy and paste the text file created and paste it between two ~~~ like so:
~~~
WinMTR Here
~~~
If you have issues pasting here, use Pastebin and post the end of the link. (ie. 123456 for pastebin.com/123456)
I am also having the same issue, please update us accordingly. Thank you
Same problem since the new expansion AoO.
Location: Malaysia
ISP : Maxis Home Fibre
Device: Androids and PCs.
Time being, had to disable router’s firewall and port forwarded 1119 and 3724 to pc and devices. Still takes longer than usual to launch HS.
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.68.1 - 0 | 149 | 149 | 1 | 2 | 15 | 3 |
| MAXISGATEWAY - 0 | 149 | 149 | 1 | 2 | 7 | 4 |
| 10.107.0.1 - 0 | 149 | 149 | 3 | 6 | 98 | 6 |
| No response from host - 100 | 30 | 0 | 0 | 0 | 0 | 0 |
| 58.71.243.49 - 0 | 149 | 149 | 5 | 7 | 21 | 7 |
| No response from host - 100 | 30 | 0 | 0 | 0 | 0 | 0 |
| 58.71.241.105 - 0 | 149 | 149 | 4 | 7 | 37 | 7 |
| No response from host - 100 | 30 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 30 | 0 | 0 | 0 | 0 | 0 |
| 172.22.144.146 - 0 | 149 | 149 | 5 | 9 | 45 | 8 |
| ae-9.r20.kslrml02.my.bb.gin.ntt.net - 0 | 149 | 149 | 14 | 23 | 64 | 18 |
| ae-1.r21.kslrml02.my.bb.gin.ntt.net - 0 | 149 | 149 | 13 | 21 | 49 | 18 |
| ae-8.r21.sngpsi07.sg.bb.gin.ntt.net - 0 | 149 | 149 | 13 | 16 | 33 | 17 |
| ae-2.r00.sngpsi07.sg.bb.gin.ntt.net - 0 | 149 | 149 | 13 | 16 | 30 | 17 |
| ae-0.a01.sngpsi07.sg.bb.gin.ntt.net - 0 | 149 | 149 | 12 | 16 | 33 | 21 |
| No response from host - 100 | 30 | 0 | 0 | 0 | 0 | 0 |
| ae-2-3614.ear4.LosAngeles1.Level3.net - 97 | 31 | 1 | 0 | 246 | 246 | 246 |
| 4.7.26.166 - 37 | 61 | 39 | 0 | 243 | 290 | 242 |
| ae1-br01-csla1.as57976.net - 28 | 72 | 52 | 266 | 270 | 317 | 269 |
| xe-0-0-1-3-br01-eqla1.as57976.net - 24 | 77 | 59 | 274 | 281 | 347 | 279 |
| 137.221.68.81 - 21 | 81 | 64 | 270 | 274 | 318 | 276 |
| lax-eqla1-ia-bons-03.as57976.net - 21 | 81 | 64 | 272 | 274 | 284 | 275 |
| 24.105.30.129 - 24 | 78 | 60 | 265 | 267 | 271 | 269 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Hi Caterpepi,
Thanks.
See MTR File below.
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| Linksys10540 - 14 | 284 | 245 | 0 | 0 | 9 | 0 |
| 182.55.229.3 - 14 | 284 | 245 | 0 | 2 | 7 | 3 |
| 183.90.44.129 - 14 | 284 | 245 | 0 | 3 | 6 | 4 |
| 183.90.44.173 - 14 | 284 | 245 | 0 | 5 | 89 | 3 |
| 203.118.7.73 - 14 | 284 | 245 | 0 | 9 | 71 | 38 |
| 203.118.7.86 - 14 | 284 | 245 | 0 | 3 | 6 | 4 |
| snge-b2-link.telia.net - 14 | 284 | 245 | 0 | 3 | 35 | 3 |
| snge-b1-link.telia.net - 0 | 245 | 245 | 3 | 8 | 46 | 4 |
| las-b21-link.telia.net - 41 | 168 | 100 | 0 | 240 | 254 | 195 |
| blizzard-ic-348621-las-b21.c.telia.net - 40 | 168 | 101 | 0 | 180 | 232 | 174 |
| ae1-br01-eqla1.as57976.net - 30 | 201 | 141 | 0 | 177 | 229 | 173 |
| 137.221.68.79 - 38 | 174 | 109 | 0 | 176 | 266 | 173 |
| lax-eqla1-ia-bons-02.as57976.net - 37 | 177 | 113 | 0 | 174 | 185 | 175 |
| 24.105.30.129 - 34 | 186 | 123 | 0 | 173 | 175 | 173 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Thanks
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.asus.com - 0 | 811 | 811 | 0 | 0 | 3 | 0 |
| 101.100.160.2 - 0 | 811 | 811 | 1 | 1 | 63 | 2 |
| 103-6-148-49.myrepublic.com.sg - 1 | 791 | 786 | 1 | 1 | 39 | 1 |
| snge-b1-link.telia.net - 0 | 811 | 811 | 1 | 2 | 65 | 2 |
| las-b21-link.telia.net - 21 | 453 | 362 | 170 | 171 | 195 | 171 |
| blizzard-ic-348621-las-b21.c.telia.net - 20 | 453 | 363 | 171 | 174 | 248 | 171 |
| ae1-br01-eqla1.as57976.net - 19 | 473 | 387 | 171 | 177 | 283 | 171 |
| 137.221.68.83 - 18 | 483 | 400 | 170 | 173 | 271 | 171 |
| 24.105.30.129 - 17 | 494 | 414 | 171 | 171 | 179 | 172 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
hi All, Also having connection problems…
Location: Singapore
ISP : Starhub
Device: Androids and PCs
~~~
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 183.90.61.1 - 0 | 380 | 380 | 2 | 4 | 13 | 4 |
| 183.90.44.117 - 0 | 380 | 380 | 3 | 5 | 11 | 6 |
| 183.90.44.45 - 0 | 380 | 380 | 3 | 9 | 97 | 48 |
| 203.118.3.65 - 2 | 365 | 361 | 3 | 12 | 71 | 7 |
| 203.118.7.86 - 0 | 380 | 380 | 3 | 5 | 12 | 5 |
| snge-b2-link.telia.net - 0 | 380 | 380 | 3 | 5 | 24 | 4 |
| snge-b1-link.telia.net - 0 | 380 | 380 | 4 | 9 | 28 | 9 |
| las-b21-link.telia.net - 19 | 217 | 176 | 173 | 175 | 180 | 174 |
| blizzard-ic-348621-las-b21.c.telia.net - 16 | 233 | 196 | 173 | 180 | 256 | 205 |
| ae1-br01-eqla1.as57976.net - 21 | 209 | 166 | 173 | 180 | 273 | 174 |
| 137.221.68.81 - 19 | 221 | 181 | 173 | 177 | 238 | 176 |
| lax-eqla1-ia-bons-03.as57976.net - 20 | 215 | 173 | 173 | 175 | 181 | 175 |
| 24.105.30.129 - 17 | 229 | 191 | 173 | 175 | 181 | 174 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
~~~
I am also having the same issue in Indonesia.
2 Likes
Location: Singapore
ISP : Starhub
Device: PC
~~~
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| Linksys28506 - 2 | 178 | 175 | 0 | 11 | 1614 | 1 |
| 101.127.241.1 - 2 | 182 | 180 | 3 | 20 | 1686 | 61 |
| 183.90.44.157 - 4 | 166 | 160 | 4 | 19 | 1651 | 5 |
| 183.90.44.177 - 2 | 182 | 180 | 3 | 20 | 1298 | 4 |
| 203.118.7.77 - 1 | 186 | 185 | 4 | 25 | 1626 | 95 |
| 203.118.7.86 - 2 | 178 | 175 | 4 | 20 | 1693 | 6 |
| snge-b2-link.telia.net - 2 | 182 | 180 | 3 | 18 | 1294 | 5 |
| hnk-b1-link.telia.net - 12 | 131 | 116 | 0 | 28 | 240 | 5 |
| hnk-b2-link.telia.net - 6 | 158 | 150 | 37 | 94 | 1633 | 199 |
| tky-b1-link.telia.net - 17 | 118 | 99 | 106 | 164 | 1797 | 174 |
| las-b21-link.telia.net - 22 | 104 | 82 | 173 | 219 | 404 | 175 |
| blizzard-ic-348621-las-b21.c.telia.net - 6 | 158 | 150 | 169 | 213 | 1496 | 287 |
| ae1-br02-eqla1.as57976.net - 22 | 102 | 80 | 174 | 239 | 1923 | 177 |
| 137.221.68.93 - 25 | 96 | 72 | 0 | 347 | 691 | 175 |
| 24.105.30.129 - 6 | 155 | 146 | 174 | 207 | 1854 | 174 |
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
~~~Same issue here in Indonesia… I unable to connect it as well… Please fix soon… Thanks…
2 Likes
Location: Singapore
ISP : MyRepublic
Device: PC
Cannot connect for the past 2 days
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| mydevice - 0 | 48 | 48 | 0 | 1 | 4 | 1 |
| 101.100.160.2 - 0 | 48 | 48 | 2 | 2 | 5 | 2 |
| 103-6-148-49.myrepublic.com.sg - 0 | 48 | 48 | 2 | 4 | 35 | 5 |
| snge-b1-link.telia.net - 0 | 48 | 48 | 2 | 3 | 26 | 2 |
| las-b21-link.telia.net - 50 | 16 | 8 | 287 | 287 | 288 | 288 |
| blizzard-ic-348621-las-b21.c.telia.net - 12 | 36 | 32 | 0 | 299 | 563 | 287 |
| ae1-br02-eqla1.as57976.net - 24 | 26 | 20 | 286 | 295 | 363 | 288 |
| 137.221.68.93 - 13 | 32 | 28 | 172 | 173 | 184 | 172 |
| 24.105.30.129 - 48 | 17 | 9 | 0 | 289 | 291 | 289 |
|________________________________________________|______|______|______|______|______|______|
any updates? It has been 3 days…
1 Like
Location: Singapore
ISP : Singtel
Device: Androids and PCs
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| MySingTel.home - 0 | 603 | 603 | 0 | 4 | 109 | 1 |
| bb219-75-109-254.singnet.com.sg - 1 | 599 | 598 | 2 | 18 | 249 | 56 |
| 202.166.123.130 - 1 | 599 | 598 | 2 | 7 | 280 | 5 |
| 202.166.123.129 - 1 | 599 | 598 | 2 | 7 | 281 | 5 |
| ae8-0.qt-cr03.singnet.com.sg - 1 | 599 | 598 | 2 | 7 | 281 | 4 |
| ae13-0.tp-cr03.singnet.com.sg - 1 | 599 | 598 | 2 | 7 | 281 | 3 |
| ae4-0.tp-er03.singnet.com.sg - 1 | 599 | 598 | 2 | 8 | 281 | 4 |
| 203.208.191.197 - 1 | 599 | 598 | 2 | 8 | 280 | 4 |
| 203.208.178.206 - 0 | 603 | 603 | 186 | 209 | 594 | 187 |
| palo-b22-link.telia.net - 0 | 603 | 603 | 194 | 216 | 743 | 208 |
| las-b24-link.telia.net - 1 | 599 | 598 | 196 | 211 | 501 | 200 |
| blizzard-ic-348620-las-b24.c.telia.net - 1 | 599 | 598 | 197 | 219 | 536 | 197 |
| ae1-br01-csla1.as57976.net - 1 | 599 | 598 | 204 | 219 | 681 | 206 |
| xe-0-0-1-3-br01-eqla1.as57976.net - 1 | 599 | 598 | 198 | 221 | 571 | 203 |
| 137.221.68.79 - 1 | 599 | 598 | 196 | 214 | 677 | 197 |
| lax-eqla1-ia-bons-02.as57976.net - 1 | 599 | 598 | 211 | 224 | 493 | 212 |
| 24.105.30.129 - 1 | 599 | 598 | 198 | 212 | 638 | 205 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Any updates at all? It has been super frustrating to not be able to play the game
HS:CT;NetCacheCardValues= 2
Is what comes up in the top right.
I play on the American server from Asia.
This problem started 4/18/2020
I have tried every single fix that a blizzard employee has posted for issues like this.
I have flushed DNS, I have restarted my router while the computer was off, I have uninstalled and reinstalled both Hearthstone and Blizzard ended Blizzard’s tasks. I made a new user on my computer all that stuff that has been recommended. Also tried repairing the client.
Every once in a long while I can log in, what I noticed Is that when It works there is an opening cinematic with the little girl in the forest… then I get all the old updates about Priest changes and I can play for a while.
… anyway, this is frustrating. Maybe a new update will break me out of this hearthstone loading screen cycle. But then again maybe not…
If anyone has ideas. Let me know!
Hey RainMan,
Dont worry, you are not alone. I’m having the same issue like you, playing American Server from Asia too, and it started on 17th or 18th, too.
I’ve tried…
1, I clear my Iphone XS ram (restart with holding home button).
2, Play from mobile network instead of WIFI.
3, unstall & reinstall the app.
But it doesnt help at all.
Blizzard team, please help & thanks!
1 Like
Thank you for your reports! Our team has been informed of this issue. Some connection tests are showing the issue when the connection is passing through Telstra. This may be to mitigate some of the traffic congestion on the telia peering node.
We are continuing to gather and send the connection tests for our team to look into, in case, we need to communicate with the peering partners. Please continue to provide a WinMTR file until the problem occurs for 5 to 10 minutes. Copy and paste the text file created and paste it between two ~~~ like so:
~~~
WinMTR Here
~~~
If you have issues pasting here, use Pastebin and post the end of the link. (ie. 123456 for pastebin.com/123456)
I’m having the same issue, can’t play Hearthstone in Asia server for 3 days now. Please resolve it. Thanks and God bless.
Location: Philippines
ISP : SKY Broadband
Device: Androids and PCs.
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.2.1 - 0 | 60 | 60 | 0 | 0 | 11 | 0 |
| 10.44.0.1 - 0 | 60 | 60 | 12 | 28 | 87 | 18 |
| ge-1-5.sj1.skybroadband.com.ph - 0 | 60 | 60 | 11 | 17 | 53 | 19 |
| 182.18.194.213 - 0 | 60 | 60 | 12 | 21 | 52 | 17 |
| 182.18.194.212 - 0 | 60 | 60 | 12 | 22 | 52 | 18 |
| 130.105.0.48 - 0 | 60 | 60 | 12 | 17 | 54 | 14 |
| 80.81.75.153 - 7 | 48 | 45 | 0 | 107 | 155 | 101 |
| 62.216.128.85 - 22 | 32 | 25 | 0 | 103 | 136 | 97 |
| xe-3-0-6.0.ejr04.seo002.flagtel.com - 13 | 40 | 35 | 125 | 135 | 167 | 134 |
| 62.216.147.210 - 10 | 44 | 40 | 117 | 136 | 191 | 125 |
| 1.213.144.109 - 17 | 36 | 30 | 126 | 138 | 190 | 128 |
| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 12 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Unable to connect
From sg using starhub
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 183.90.58.1 - 0 | 373 | 373 | 3 | 6 | 171 | 4 |
| 183.90.44.101 - 0 | 373 | 373 | 3 | 7 | 162 | 4 |
| 183.90.44.41 - 0 | 373 | 373 | 3 | 10 | 193 | 4 |
| 203.118.3.65 - 2 | 350 | 344 | 3 | 13 | 286 | 13 |
| 203.118.7.86 - 0 | 373 | 373 | 3 | 6 | 158 | 4 |
| snge-b2-link.telia.net - 0 | 373 | 373 | 3 | 6 | 160 | 4 |
| snge-b1-link.telia.net - 0 | 373 | 373 | 3 | 7 | 158 | 5 |
| las-b21-link.telia.net - 19 | 214 | 174 | 173 | 180 | 699 | 176 |
| blizzard-ic-348621-las-b21.c.telia.net - 20 | 210 | 169 | 173 | 181 | 699 | 174 |
| ae1-br01-eqla1.as57976.net - 16 | 230 | 194 | 173 | 187 | 801 | 174 |
| 137.221.68.77 - 19 | 214 | 174 | 173 | 178 | 288 | 174 |
| 24.105.30.129 - 15 | 234 | 199 | 173 | 183 | 792 | 175 |
|________________________________________________|______|______|______|______|______|______|
I was able to play for a while a yesterday but before then i also had this problem from 3 days ago which i thought was just a small bug
file:///C:/Users/jkend/OneDrive/Desktop/WinMTR.txt