Hey, Svard! It sounds like there’s definitely some connection issues using the home network which is why the hotspot works. Let’s gather a WinMTR file until the problem occurs for 5 to 10 minutes. Copy and paste the text file created and paste it between two ~~~ like so:
~~~
WinMTR Here
~~~
If you have issues pasting here, use Pastebin and post the end of the link. (ie. 123456 for pastebin.com/123456)
Also, when submitting the ticket, what error was there? If you attach both the MSINFO and DxDiag files to the ticket are there any issues with submitting the ticket?
@jh4, For Singapore, Malaysia, Indonesia, the issue has been confirmed. We’re tracking reports on this thread.