The work around doesn’t work for the majority of us. How long is ‘some time’? I paid £20 for the battleground pass and I haven’t been able to play the game in over 2 months… it’s unacceptable.
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Holy Hearthstone Batman! This worked for me without reboot. Galaxy S9+. Hope it sticks. 2 months without mobile Hearthstone.
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Me again. It worked for a week and now its gone on mobile data again. Hope this is fixed soon. It was very nice to have it back for that little bit.
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If the work around worked then sure, but it doesn’t
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Same issue: stuck on saloon door loading screen (no title/text on screen)
- Device Model: Galaxy S10+
- OS version: Android 10
- Provider where the issue occurs: Rogers (Canada)
- Hearthstone Version: 17.2.49534
- Region (Americas, Europe, etc): Americas
Tried the APN switch to “IPv4/IPv6” and it didn’t work. (Previously it was set to IPv6)
Then tried switching to just “IPv4” and this has temporarily fixed the issue for me. I’d suggest testing this option.
However, this clearly is a Hearthstone issue and I shouldn’t have to alter my connection settings for just one app. Awaiting for the final update once Blizzard has fixed the issue themselves.
So now we are approaching 2 months of zero fixes and no updates… the updates we have received have been the same exact sentence we have been given since week one. “We are working on it and are aware of the issue” … ummmm ya no crap. What compensation are we to recieve for this poor customer service? 60 days at an average quest reward of 50 gold… thats 3000 gold missed out on… not to mention special quests… not to mention loss of rank and end of month rewards for said rank. I want to know what we are to be receiving to make this right to your customers who have done nothing wrong.
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I am also having the same issue. I have been going back and forth with T-mobile for quite some time now. The representative stated that they have been trying to get a hold of Blizzard support, and have them escalated to the network team to figure out how to resolve this. The issue appears to be a problem for T-mobile LTE in CALIFORNIA trying to connect to Hearthstone. The Representative using T-mobile in a different state confirmed that he wasn’t having any issues at all. He also confirmed that there is clearly an connection issue between T-mobile LTE networks and Blizzard, but they just don’t know which problem it is.
Could Blizzard’s IT team connect with T-mobile’s IT team and sort out this issue already? I’d figure there should be some kind of direct contact channel between the both of you to get this issue sorted out.
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Not just t-mobile and not just USA, also an issue for O2/Giffgaff in UK and EU
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I’m having this exact issue. I do have OnePlus 7pro 5g on T-Mobile and I still can only play on wifi even after giving hearthstone app access to unrestricted data usage, and location+storage access
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Come on guys, at least provide an update.
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Any news on the fix its been 2 months since this started. I havnt had access to WiFi in almost a week and it would be very nice to play something instead of going on Facebook. No one and I repeat no one should be on fb as much as I have in the last 24 hours. The worlds a poo show and i need hearthstone to help ignore it.
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Going to have had an entire expansion unavailable to play by the time this gets fixed.
Seriously, hire a network engineer that can figure this out. You a new expansion coming out already. Your company is making a jack ton use a little of it for customer service or your going to see future losses greater than money you could have put into this issue.
There is no reason this issue should exist as long as it has. You have a huge mobile audience who is really suffering right now.
I for one will NOT be buying the new xpac unless this issue is fixed. As a primary mobile player this is all very disheartening.
Please resolve your simple network issues.
It’s finally working for me (Note 10+ Sprint). The loading screen takes much longer than it used to, but I can actually get in without changing any settings. Sprint might have changed my setting for me but I’m not sure. See if it works for you now. Hopefully it continues to work. It’s unbelievable how long this problem has been happening.
Edit: So… I can open Hearthstone but I can’t make it through a game. I’m always disconnected after about a minute. I’d rather just not get in at all.
Did you have to reinstall or anything else. Mine is still not working.
I can log in, but i can not get in a game. I did have to reset my network connections and restart my phone
I’m close to just Uninstalling and forgetting about this game… How can a billion dollar company not fix such a trivial issue… Or at worst, issue some kind of statement other than ‘we might be working on it’…
This is pure negligence to a large customer base. You would think blizzard wouldn’t want to be on the bad side of anything like this anymore.
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I think it is more hubris if anything. People are addicted to their games. Now if that hubris will hurt them, which I doubt because they will just find a way to recoup their loss from paying customers. This is a huge downfall for customers obtaining product or services from a large corporation.
For those on android altough this could work on other devices, I found a fix around the issue using mobile data. Download Hotspot shield VPN and use the free ad version and connect and you should be able to play Hearthstone normally. I had this issue before and it seemed using VPN has solved it tell me if it works for others!