[Main Thread] Android Game Freezing or Crashing on Title Screen

Technical Support
2

Xiaomi Redmi S2 here. Having the same problem in my phone, started after the patch. I get to the hearthstone logo, and then it just freezes.

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3

I have the same problem. It worked fine this morning, but after the update it keeps crashing on the starting screen. I’m using a Galaxy A10e

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4

Im having the same issues, my friends also.

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5

Yeah, same here.
I’ve got dragon thirst and no way to quench my pallet.

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6

ditto. same. also me.

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4 posts were split to a new topic: [Chromebook] Game Freezing after patch

8

Same here, Moto G5 Plus

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Tried everything its on there end, they have to fix it; i’m looking for something else, this is gey. Downloaded a game that doesn’t work

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Another patch randomly breaking Hearthstone for Mobile devices. It took you around 6 weeks to Solve It the previous Time, and around 3 weeks to even acknowledge there was a problem beyond “guise your devices suck! Get moar RAM” I hope Blizzard will address this issue faster than last Time, because now we can’t even log into the application.

MotoG7 Play here

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Same problem. LgK20V

Anyone got a ticket response?

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12

On a lower performance device, I appeared to freeze the moment before one fades from the doors and the logo. On a higher performance device, I moved past the doors, and about halfway through the panning from doors to main screen / lobby, the game simply crashed, and shoved me back to my phone’s home screen.

Edit: for both Android 8.1.0 and 7.1.1

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13

Same thing for Apple… I have the iPhone XS Max, and I just get “Let’s go to the store to start the download.” at the doors after I just completed the update. When I click “Open”, it takes me back to the App Store where I have no other option but to open the app again in an endless loop

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14

Same problem. I sent a ticket to Blizz, tech support says they’re aware and working on a hotfix. I reccomend everybody go get some popcorn tho, as last time this happened it took 6+ weeks for them to fix it. As a top legend player, this is a gross inconvenience for me. Please be fast this time Blizz, I do not like playing on PC.

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15

Same problem, LG Q6.

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17

Same as everyone else

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18

I get a crash on a Samsung SM-T800 running Android 6.0.1. The crash is caused by a segfault. Here are the relevant logs:

02-26 18:41:25.972 30159 30159 E CRASH : signal 11 (SIGSEGV), code 1 (SEGV_MAPERR), fault addr 0000001f
02-26 18:41:25.972 30159 30159 E CRASH : *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
02-26 18:41:25.972 30159 30159 E CRASH : Build type ‘Release’, Scripting Backend ‘il2cpp’, CPU ‘armeabi-v7a’
02-26 18:41:25.972 30159 30159 E CRASH : Build fingerprint: ‘samsung/chagallwifixx/chagallwifi:6.0.1/MMB29K/T800XXS1CRI5:user/release-keys’
02-26 18:41:25.972 30159 30159 E CRASH : Revision: ‘7’
02-26 18:41:25.972 3938 3938 E audit : type=1701 msg=audit(1582771285.972:291): auid=4294967295 uid=10246 gid=10246 ses=4294967295 subj=u:r:untrusted_app:s0:c512,c768 pid=30159 comm=“tcg.hearthstone” reason=“memory violation” sig=11

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19

Doesn’t work on iOS anymore

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20

I should of checked this earlier. I feel much better knowing I’m not alone.

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*should have

Just so you’re aware.

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22

Same here, Samsung A6+
Them dragons fire were ain’t enough to keep HS warm, it froze as fast as it could…

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