I have the same problem but I am at android!! After SEVERAL reinstalls and cache deletions I am now giving up, coming to this forum. I can not communicate with any support as they need me to provide a traceroute that I can not deliver with my android device. WHY IS THIS A REQUIRED TASK TO SEND A TICKET OUT IN THE FIRST PLACE WHEN I AM IN NO WAY ABLE TO PROVIDE IT?!?!? I also restarted my router. Tried different devices. All the same. Sometimes I get HS:CT;NetCacheCardValues=2 or 1 and similar errors depending if the cache is deleted or not. BUT NOTHING HELPS WHY WON’T ANYBODY HELP WITH THIS?
I am getting so frustrated as there seems no solution and the staff members seem to not care with giving the same generic advice over and over again. I mean you guys at blizzard are the ones that wrote the code and also the error messages SO YOU SHOULD KNOW WHAT THEY MEAN AND HOW TO SOLVE THEM!
Please help me with this issue. I don’t want to start that dumb argument because I think it really stinks but come on I am a paying customer and you can not provide me your services?! Why is that so? Why can’t I get adequate support? Why do I have to wait for days or weeks to play again and hope it works again with the next patch I mean wtf is this bs?!
I noticed two different devices logging in to this account. Does the error happen on both?
I’m also only seeing a wifi network connection. Is there any way to test a cellular network, or a local internet cafe network? Basically just to verify if it only happens on one specific network.
Thanks for answering. Yes the error is occurring on every device except my smartphone. There it worked after reinstalling and changing the language to English before logging in. That did only work for one device tho (which I don’t want to use with hearthstone because it’s just very small) I can not try mobile data but I tried with another Wi-Fi connection, which also did not work.
Edit:This is the wrong thread with an older error which is resolved by now. The Problem was that i have changed my Account Password so Blizzard locked me out for my safety it seems.
The current Error is the 16.4 update Bug
As stated in many other Threads i am not able to get past the “Hearthstone” Logo when starting the App you know what i mean Right? Occuring on multiple Devices for multiple Days now
I am having the same issue on Android :(…Exactly after the logo phase ends, I see for a fraction time the online users button and the settings button, and then the app closes. It is like I pressed the middle button to minimize it, but when I try entering again , it just loops back to the logo and minimizes itself again.
I tried reinstalling , clearing caches and so on.
I have tested on my wife iphone 8 and everything works.
I tried with my friend who has a S10 and everything works.
So I guess the problem is with older phones / OS system.
But before the new patch I could play without any issues, and now this.
I just can’t stand that I need to invest in a new phone just to play a game.
We can’t, we’ll have to wait until some solution or workaround pops up, or download through the Amazon app. Haven’t tried it but it seemed to work out for some people…
But it’s curious. How come my wife can play and my friend can play. They have existing accounts, one runs on iphone and one on Android. Does this issue affect only older OS phones ?
They haven’t played in a while like 1-2 years but they have accounts.