Hey there friends,
Thanks for bearing with us while we try and get this resolved. We have a new set of questions to ask to help gather information. We want to get this fixed as soon as we can, these should help in that goal. If Caterpepi’s post does not help, please answer the questions below as well as sending in the logs requested.
What version of the game are you on?
How to check on Android (click to expand)
- Open the Settings menu
- Navigate to and enter Apps & notifications
- Locate and open details on Hearthstone
- At the bottom of the details, the version number should be listed.
- If this is 14.4 or before, please head to the app store to update
How to check on iOS (click to expand)
- Tap to open the Settings on your iPhone home screen
- Go to General
- Open iPhone storage
- Locate and tap on Hearthstone. The Version number should be under the app name once selected
- If the latest version is 14.4, please update
Have you reinstalled the app?
How to uninstall on Android (click to expand)
- Open the Settings menu
- Navigate to and enter Apps & notifications
- Locate and open details on Hearthstone
- Click the uninstall button here
How to uninstall on iOS (click to expand)
- Lightly touch and hold any app on the screen until the app icons jiggle. If the apps don’t jiggle, make sure you’re not pressing too hard.
- Tap on the app you want to remove, then tap Delete.
- Tap Done (iPhone X and later) or press the Home button (other models).
When was the last time the device was restarted?
When the app starts up, what do you see?
Examples (click to expand)
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Do you see a Blizzard sign
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Do you see tavern doors?
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Do you see any version check or download bar?
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Does the stone circle logo pulse?
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Does the Hearthstone logo appear?
Last, what type of device and OS build you are on?
Thanks for all your help, we hope to have an update soon!
/Nathardrick