[Jul 2] Stuck on Tavern Doors or Playful Sprites on iOS/Android

Technical Support
125

Same issue after downloading latest HS patch.
IPad latest IOS.

  • Do you see tavern doors? -yes
  • Do you see any version check or download bar? -no
  • Does the stone circle logo pulse? -yes
  • Does the Hearthstone logo appear? -yes
1 Like
126

Still cant log in. Really funny coming from a company wondering “dont you guys have phones?”

:expressionless:

2 Likes
127

Same. iPhone 8.
Loading screen with title.
Stone pulsing.
After update.

128

same problem just stuck on tavern doors, no loading bar or anything on samsung galaxy s8

129

Same,
HTC Desire 530,
Version 14.6.31761,
Loading screen, no pulsing.
First it initializes, then says it’s ready and after a while message : this program doesn’t answer.
Reinstalled twice with no result.

130

Version 14.6.31761
Haven’t reinstalled the app
Last time restarted the device was last night.
I see the Blizzard sign then tavern doors then stone circle logo pulses and hearthstone logo appears.
Then getting a message Closed “Your connection timed out as it was requesting data from the Hearthstone servers.

Last night I was getting a different message about the sprites…

Edit1 Restarted device with same issue happening

Edit2 Sorry I forgot to add device and build its iPhone X 256 GB iOS 12.3.1

131

Did this and it worked for me yesterday, went to log on today and its freezing again. Is yours holding up still?

132

same deal for me. i soley play on mobile…

133

A couple of days ago, I updated my windows desktop. That kinda worked. I had troubles rebooting, but fixed that.

The same day, I updated my original Google pixel, and that actually worked.

Today, i decided to update my Nexus 10 tablet, be Android 5.1.1. Ihave spent 5 and a half hours updating, downloading, rebooting, uninstalling, updating, downloading, and finally I got past the tavern doors! Asked me to login. FREEZE.

I go back to my pixel, it is stuck in a loop of checking version, update app, checking version, update app, etc.

Strike two.

134

Same problem.

Blizzard pls fire your HS QA team if there is any.

2 Likes
135

I have the same issue. It’s a shame that we spend money on the game and we can’t even enjoy it properly.

136

Version 14.6.32007
I get to the tavern doors. The logo does not pulse. If there is an update, it freezes when unpacking crates is full (0.0 B remaining @ 545.8 KB/s). I restart the game and it’s just the static doors, no pulse, no message, nothing. I see a downloading icon in the android status bar if I swipe down - Hearthstone Initializing. Then I get the message Hearthstone - 100% Update Complete. But still no activity in the app. Eventually the message appears “Hearthstone isn’t responding. Do you want to close it? Report Wait Ok”
Phone is Samsung Galaxy J3 running Android 5.1.1 and I’ve restarted it twice today to no avail. Also cleared the cache.
Just uninstalled/reinstalled, didn’t fix it.

5 Likes
137

Identical situation here. Only difference being phone model (Lg k4).

138

Was that small update suppose to do something? Still can’t load the game on my apple tablet.

139

Based on my experience (another thread here), I suspect you have Asset download (of gold cards) disabled. Delete the Hearthstone app entirely, and then re-download it. It will start up, and then you can re-disable Asset download when that starts up to get back to where you were.

For me it affected iOS; I wouldn’t be surprised if the same behaviour is on Android. I believe Blizzard needs to test releases with diabled asset download more carefully.

140

Yes, it does. That sucks that it does not work again, I would hate to have to keep doing this work around.

141

What version of the game are you on? 14.6.31761

Have you reinstalled the app? No

When was the last time the device was restarted? Yes, twice

When the app starts up, what do you see?

Examples (click to expand)

  • Do you see a Blizzard sign? No
  • Do you see tavern doors? Yes
  • Do you see any version check or download bar? No
  • Does the stone circle logo pulse? Yes
  • Does the Hearthstone logo appear? Yes

Last, what type of device and OS build you are on? iPhone XS Max iOS 12.3

It is rare uninstall/reinstall has ever worked with this type of issue. Once out of I’ve lost count of how many times since Hearthstone was released, uninstalling and reinstalling has worked.

Beyond QA do you do any UAT on the various devices to mitigate these types of bugs before they hit the users?

142

Server: EU

Version of the game: 14.6.31761

Have you reinstalled the app?
Yes, about 10 times now (thorugh Google Play and Amazon App Store)

When was the last time the device was restarted?
Most recently, after several installations.

Do you see a Blizzard sign
Yes.
Do you see tavern doors?
Yes.
Do you see any version check or download bar?
No.
Does the stone circle logo pulse?
No.
Does the Hearthstone logo appear?
No.

Last, what type of device and OS build you are on?
Mobile device: Huawei Honor H7
Android version: 6.0

1 Like
143

Same for me too
Do you see a Blizzard sign? -> Yes.
Do you see tavern doors? -> Yes.
Do you see any version check or download bar? -> No.
Does the stone circle logo pulse? -> No.
Does the Hearthstone logo appear? -> No.
Last, what type of device and OS build you are on?

Mobile device: Alcatel PIXI 4 9001D
Android version: 6.0.1

1 Like
144

Server: EU

Version of the game: 14.6.32007

Have you reinstalled the app?
Yes. Around 8 times.
When was the last time the device was restarted?
Before last reinstall

Do you see a Blizzard sign
Yes.
Do you see tavern doors?
Yes.
Do you see any version check or download bar?
No.
Does the stone circle logo pulse?
No.
Does the Hearthstone logo appear?
No.

Last, what type of device and OS build you are on?
Mobile device: Huawei H
Cam l21
Android version: 6.0

1 Like