I have heartstone on my iPad and it crashes All the time ,the first page in comes with lag and decrease framerate and after some minutes in game it stopes and close & jump to the homescreen
I appreciate It if you Guide me
- The Device model - MR7F2LL/A (iPad 6th Gen)
- The iOS or OSX build - 12.14 (16D57)
- Do you make it to login - No
- Home network or Mobile - Home
Another patch, and the resolution on iPad Pro 11 inch is still not fixed!
4 Likes
This is a joke.
It’s not funny.
But it’s a joke.
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Blizzard are you f… serious?? Can someone give us all an updated timeline for iPad Pro resolution issue? Anyone from Blizzard even reading this?
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Please Fix it :c
• MacBook Pro
• OSX 10.10.5
• Cant login, just stay in the Heartstone box image and stay like that forever no music played.
• Home Network Conected to modem
1 Like
Anither patch and Ipad Pro resolution bug still not fixed. Your customer support is totally tragic.
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- The Device model - IPhone 8 Plus
- The iOS or OSX build - 12.3.1
- Do you make it to login - Do not make it to login
- Home network or Mobile - Both
iPad Pro 12.3.1
MPF02LL/A
Crashes at the beginning.
cannot get past doors.
Uninstall and reinstall - after reinstall selecting new user or sign in shows doors - eventually it will load a ‘closed’ message
iOS 11.4
iphone 6s
both wifi and cellular network
with and without vpn
tried reinstalling 4x
Looks like all of the posts for the resolution issue are being hidden here. It is 2 months now since apples deadline for compatibility for new hardware native resolutions, and yet blizz are still milking hearthstone without any support for the new hardware. I have send in a complaint to apple, others should too, this is beyond unprofessional. Any posts on the issue are being closed or deleted by blizz on the support forums, no replies have been had on here for … a month? Yet they still push out new pay content without bug fixes for existing issues 6months old or more. This kind of shoddy (see non existent) support should not be allowed, please follow suite and get those reports into apple.
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How do you report it to apple? I can’t see anything that would say “report a problem with the app” in iOS App Store.
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I bought the New iPad Pro 3rd Gen just for HEARTHSTONE!
and its still not optimized after the Saviors of Uldum 2nd update !!
August 15th, 2019 - Black bars on the sides of iPad Pro 11
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Another patch and iPad pro resolution is again not fixed. Not only that. Now the game does not run at all on both iPad and iPhone. Just stuck on Hearthstone logo. Well at least i will save money on both preorder offers.
7 Likes
Here we go again.
Unreal.
Blizzard absolutely does not care about supporting their products on iPad Pro, despite that they are mandated to do so directly by Apple as an agreement for Apple to continue to have their Hearthstone app in the Apple App Store.
This is pathetic.
Blizzard, Hearthstone team,
You haven’t fixed a critical defect for support of flagship Apple devices for the ENTIRETY of your latest expansion set, going all the way back to APRIL!! And you’re already selling your NEXT expansion set without fixing this lack of device support!
This. Is. Nuts.
This has gone on waaaaay too long.
BLIZZARD, YOU SHOULD
#1:
RAISE THE PRIORITY OF THIS DEFECT TO “MUST FIX” IMMEDIATELY AS IT SHOULD BE CATEGORIZED.
#2:
UN-MERGE THIS TOPIC INTO ITS APPROPRIATE ORIGINAL FORUM POST TO STOP BURYING THE HEADLINE FOR YOUR LACK OF SUPPORT FOR IPAD PRO MODELS— RIGHT NOW BLIZZARD YOU ARE NOT COMPLIANT WITH APPLE’S TERMS OF SERVICE FOR POSTING HEARTHSTONE UPDATES IN THE APPLE APP STORE!
#3:
ADDRESS THIS FORUM— TODAY— WITH A CLEAR EXPECTATION FOR THAT NEWLY EXPEDITED TIMELINE ON FULL NATIVE SUPPORT OF APPLE IPAD PRO MODELS.
#4:
GET A COMMUNITY MANAGER IN THIS FORUM TO STRAIGHT UP APOLOGIZE AND SHOW APPRECIATION TO ALL THE CUSTOMERS WHO HAVE CARED ENOUGH ABOUT YOUR GAME TO PUSH YOU TO DO YOUR JOB, ALL SO WE CAN KEEP PLAYING YOUR GAME!
10 Likes
Blizzard do you even have a decency to answer our questions here on your own support forums?
What’s going on? What’s wrong with you guys? When are you going to fix this iPad screen resolution issue? Is Blizzard’s customer service really that bad, non-existence?
5 Likes
I have stopped playing and deleted now since Blizzard proved they have both no interest in Ipad pro players and less than zero customer support (Yep, I made that a thing). Its pointless, as we are a minority they just simply do not care. So long as the expansions flow and they make money, they are quite happy to leave 8 month old issues alone and not support new tech.
Emails and complaints to Apple also fell on deaf ears, they support the device almost as little as Blizzard, this is my last post on this topic, I noticed a new patch and thought… ok, one last try, is this it… of course not.
And no, one post every few months (if that) just saying ‘we are working on it’ is not sufficient. You can release multiple expansions in the time frame to fix one bug, but you cant care enough about your players to fix your own game and give us a decent playing experience. It was the last game I had that was not updated, I have rectified this problem myself, it is no longer on my device and never will be again. Blizzard are not the company they used to be, only in it for the money now and this is shown across all games and platforms, and from someone who started back at Diablo 1 and Warcraft rts, that makes me very sad to say.
7 Likes
I didn’t stop playing. At least not yet. But I stopped paying. ![:slight_smile:](https://dacy5cilkxabf.cloudfront.net/en/hearthstone/images/emoji/twitter/slight_smile.png?v=6" ":slight_smile:")
Even 1man developers have better customer support than this.
4 Likes
Hey all,
Following up on this thread as for why it was closed. This thread was for an old issue on 14.2.0.xxxxx. We’re on a whole new branch of builds, and this shouldn’t have been bumped. If you’re still having problems like this, please post your own thread, but this issue should be fixed.
For those experiencing the iPad Pro resolution issues, please refer to this thread.