I’m quite sure they’ve been soft baning our accounts (players that have been inactive for long time), for some reason I don’t know.
It’s QUITE strange everyone of us reporting this bug are returning players …
2 Likes
Same When you log into the hearthstone game, a message about playful demons appears on the screen and the error “HS:NGRESULT DB ERROR:303:0” appears in the upper right corner. Help
1 Like
Lol… This is absolutely ridiculous… its been hours and still no fix or update. I will be submitting refund requests for all purchases momentarily.
5 Likes
Here’s my log file if it helps. For other users, you can find it at C:\Program Files (x86)\Hearthstone\Logs on windows. It might have some information in it you don’t want to share, like your computer username, so look over it before posting here.
These logs are from the beta version of HS (hoping it’d have a fix), but they’re the same messages.
I 17:14:31.2848845 Application paused: False
W 17:14:33.2944074 Vars retrieved without initialization!
I 17:14:33.2944074 Tracert: failed to add ICMP rule.
E 17:14:33.2944074 Failed to load config file:
I 17:14:33.2944074 Current working dir=C:\Program Files (x86)\Hearthstone
I 17:14:33.2944074 [Jobs Fallback logger]: [JobQueue.QueueJob] Job (DeeplinkService.PostFullLoginJobs(ID:1)) QUEUED
I 17:14:33.2944074 [Jobs Fallback logger]: [JobQueue.QueueJob] Dependency (WaitForFullLoginFlowComplete) added for queued job (DeeplinkService.PostFullLoginJobs(ID:1))
W 17:14:33.2944074 Error.AddDevWarning() - header=GameStrings Error message=GameStringTable.Load() - There are no entries for category GLOBAL - path: .
E 17:14:33.2944074 GameStrings.LoadCategory() - GLOBAL failed to load
W 17:14:33.2944074 Error.AddDevWarningNonRepeating() - header=GameStrings Error message=GameStringTable.Load() - There are no entries for category GLUE - path: .
E 17:14:33.2944074 GameStrings.LoadCategory() - GLUE failed to load
I 17:14:33.2944074 Command Line: -launch -uid hs_beta
W 17:14:33.2944074 UberText LoadCachedData() failed: The output char buffer is too small to contain the decoded characters, encoding ‘Unicode (UTF-8)’ fallback ‘System.Text.DecoderReplacementFallback’.
Parameter name: chars
I 17:14:33.7401127 [ExceptionReporter] Version 1.1.3
I 17:14:33.7401127 [ExceptionReporter] ScreenshotPath: C:/Users/UserName/AppData/Local/Blizzard/Hearthstone/Exceptions\Screenshot-arhfFSGn2wg.png
I 17:14:33.7401127 [ExceptionReporter] Trying to clean up the old screenshot files.
I 17:14:33.7401127 [ExceptionReporter] Loaded exception data from ‘C:/Users/UserName/AppData/Local/Blizzard/Hearthstone/Exceptions/ExceptionReporter.json’
I 17:14:33.7401127 [ExceptionReporter] User UUID: 2a9b3ee56*******************************
I 17:14:33.7401127 System Info:
I 17:14:33.7401127 SystemInfo - Device Name: DESKTOP-2A9KJ26
I 17:14:33.7401127 SystemInfo - Device Model: System Product Name (ASUS)
I 17:14:33.7401127 SystemInfo - OS: Windows 11 (10.0.22621) 64bit
I 17:14:33.7401127 SystemInfo - CPU Type: AMD Ryzen 7 7700X 8-Core Processor
I 17:14:33.7401127 SystemInfo - CPU Cores: 16
I 17:14:33.7401127 SystemInfo - System Memory: 31891
I 17:14:33.7401127 SystemInfo - Screen Resolution: 3840x2160
I 17:14:33.7401127 SystemInfo - Screen DPI: 144
I 17:14:33.7401127 SystemInfo - GPU ID: 29605
I 17:14:33.7401127 SystemInfo - GPU Name: AMD Radeon RX 6950 XT
I 17:14:33.7401127 SystemInfo - GPU Vendor: ATI
I 17:14:33.7401127 SystemInfo - GPU Memory: 3072
I 17:14:33.7401127 SystemInfo - GPU Shader Level: 50
I 17:14:33.7401127 SystemInfo - GPU NPOT Support: Full
I 17:14:33.7401127 SystemInfo - Graphics API (version): Direct3D 11.0 [level 11.1]
I 17:14:33.7401127 SystemInfo - Graphics API (type): Direct3D11
I 17:14:33.7401127 SystemInfo - Graphics Supported Render Target Count: 8
I 17:14:33.7401127 SystemInfo - Graphics Supports 3D Textures: True
I 17:14:33.7401127 SystemInfo - Graphics Supports Compute Shaders: True
I 17:14:33.7401127 SystemInfo - Graphics Supports Shadows: True
I 17:14:33.7401127 SystemInfo - Graphics Supports Sparse Textures: True
I 17:14:33.7401127 SystemInfo - Graphics RenderTextureFormat.ARGBHalf: True
I 17:14:33.7401127 SystemInfo - Graphics Metal Support: False
I 17:14:33.8120575 [ExceptionReporter] Checking the exceptions from previous launch.
I 17:14:33.8120575 [ExceptionReporter] Saved exception data(Count: 0) to ‘C:/Users/UserName/AppData/Local/Blizzard/Hearthstone/Exceptions/ExceptionReporter.json’
E 17:14:35.3682806 GAME_SAVE_SUBKEY DBF Asset has 0 records! Something went wrong generating it. Try checking the generated XMLs in the DBF folder.
E 17:14:35.3682806 GLOBAL DBF Asset has 0 records! Something went wrong generating it. Try checking the generated XMLs in the DBF folder.
I 17:14:35.5647120 *** BattleNet version: Product = 27.2.0.0, Data = 27200
I 17:14:35.5647120 *** BattleNet version: Product = 27.2.0.0, Data = 27200
I 17:14:35.6741337 [Login] Beginning processing login challenges
I 17:14:35.6741337 CPU Benchmark Result (Average Frame Time): 34ms
I 17:14:35.9902141 GPU Benchmark Result (Average Frame Time): 17ms
I 17:14:36.4212056 [Login] Processing challenge, previous login challenge attempts 0
I 17:14:37.5350943 [Login] We are now logged in, stopping processing challenges
E 17:14:38.6888705 Unhandled resultCode RESULT_DB_ERROR for requestId 303:0
E 17:14:38.6888705 Setting delayed error for Error Message: GLOBAL_ERROR_NETWORK_UNAVAILABLE_UNKNOWN and prevent reset for 0 seconds
E 17:14:38.6888705 Error.AddFatal() - message=Oops! Playful sprites have disrupted Hearthstone as it was connecting to our servers. Please wait a few minutes for them to disperse and try again.
E 17:14:38.7527911 Attempting to get subkey BACON_HAS_SEEN_TUTORIAL from key BACON failed, key not received by client yet
E 17:14:38.7527911 Attempting to get subkey MERCENARIES_TUTORIAL_EVENTS from key MERCENARIES failed, key not received by client yet
I 17:14:38.7527911 [Login] Beginning processing login challenges
E 17:14:38.8544253 Target for callback OnFatalErrorScreenLoaded is null.
I 17:14:39.6653477 [Login] Processing challenge, previous login challenge attempts 0
I 17:14:40.5986691 [Login] We are now logged in, stopping processing challenges
I 17:14:40.9586458 Cleanup Blit
I 17:14:40.9586458 Cleanup Blit
I 17:14:40.9586458 Cleanup Blit
I 17:14:40.9586458 Cleanup Blit
1 Like
Having the same issue. Reloaded the app on my mobile device. Can’t get back in after many reconnection attempts
1 Like
Have not played for around 3 months. Have the same error. Europe
2 Likes
I am also having the same issue. It baffles me that a company so hell bent on separating money from their users wallet wouldn’t be on this like Stink on Sh**.
Have not played for around 3 months. Have the same error. Asia. Both my windows computer and iPad have the issues.
2 Likes
Asia. Playing on PC. Same here. Haven’t been playing for 3 months. Tried delete Appdata but it didn’t work. Tried login Europe server but it didn’t work.
I really want a dual in battleground with my little brother before his vacation ended.
1 Like
Same as for everyone here. Just adding my 2 cents to the issue.
Same Here!
Unable to stay connected or even log in! However, I checked everything on my wifi, I even uninstalled and reinstalled the game and the app
Having the Same issue here on American server 
If you don’t use your account, it works perfectly ! It’s not really a fix but can keep game addiction under control 
It’s not really an addiction when all of us are returning players is it ?
I have the same issue on Iphone. But i could start HS on new Ipad, where i never loged in before. As soon as i tryed to login on my acccount, i got the same error on ipad.
So its a problem with our accountdatabase. U cant do anything to solve this
I have the same problem I am a former player since the time of Mont rochenoir. It must have been 4/5 months since I connected to the game and I have the same error as everyone here “HS:NGRESULT DB ERROR:303:0” whether on my pc or my phone. I am normally on the Europe server, it is this server that does not work. I can connect to the Asia and America servers but I don’t have my cards and my progress on these servers.
Yes, for the Devs. It seem to only afflict returning players (I have been inactive 3-6m). So could be our profile and card books are archived for maint purposes. This would also explain why some people can access other regions (maybe they have different archive rules or just more active on those regions)
Same issue here. Trying to log in on IPad to the EU Servers. The help instructions are irrelevant to Phone or tablet users…
I have not played for around three months and I will probably delete it again after week or two, so I guess it’s not
exactly same, this issue is only on eu servers tho, america and asia works just fine. I’m unable to play the game for a few days now