It’s nice to know us mobile users matter…
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Same thing in Germany. Update doesn’t load. Search in amazon appstore doesn’t show Hearthstone at all.
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I mainly use my Amazon Kindle Fire HD 10 for playing Hearthstone. With the latest update, the game said the usual “Let’s go to the store for the download”, but doesn’t redirect me to the store page for Hearthstone. In fact, if I try searching either the Amazon Appstore or Google Play Store for Hearthstone, it’s like the game doesn’t exist. It doesn’t show up at all.
After this, I tried accessing the store page through the browser version of Play Store, but it gives me the message “Your device isn’t compatible with this version”. Same thing when I try to go to the product page on Amazon Appstore through my browser: it shows that my device isn’t compatible with Hearthstone, even though it has worked just fine before.
I really hope this is just a temporary error because the patch hasn’t yet hit the store or something?
TL;DR: Hearthstone doesn’t show up at all for me on Amazon Appstore or Google Play Store.
6 Likes
I have the same issue with my fire 10 tablet. Cant download the update from amazon app store. If you look the appstore has been updated and its there and talks about the new mini set but the download doesnt work. It was also failing from google store on my s10 all day yesterday but this morning it did work there. Pretty sad that its 24 hours later and you cant play the game.
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I just purchased the mini set and the Fire HD 10 is the main way I play Hearthstone. I was stuck in an endless loop. I unistalled hoping to re-install and now I do not see the app on Amazon. I just spent money on the game I am hoping there is a fix for this.
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Hello everyone,
With the latest Hearthstone patch (20.4) the system requirements for Android have indeed changed. The new requirements are Android 7.0 (Nougat) / Fire OS 6.0 or later
Fire HD 10 users that are experiencing issues, what OS version does your device show and how much RAM does the device have?
The Google Play Store and Amazon App Store will only display apps that are compatible with your device, so if it was previously compatible and no longer compatible you may not be able to update.
1 Like
This does not make me happy. Hearthstone is not a graphics intense game. I am running Fire OS 5.6.8 which was just updated in Jan 2021 2 GB of RAM, this was working great, actually better than my android phone. This is extremely disappointing. It sounds like you no longer want those of us using an amazon tablet to play Hearthstone anymore. I am not going to run out and buy a new device just to play this game, which was working just fine up until a week ago.
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I believe the only devices that run OS6 are Fire TVs which couldn’t play HS anyway. All the amazon tablets run on OS5. If I am correct on this you have just made HS unplayable on any amazon device.
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You have to be kidding me. This is unbelievable.
I’m also running Fire OS 5.6.8., since that is the latest update available. I have 2 GB of RAM, which is the minimum requirement, and the game has been working just fine before. I’d like to hear the justification for these “updated system requirements”. How do you justify removing all support for the game on virtually all Amazon tablets, when they can run the game just fine?
If I’d known this would happen, I never would have bought this tablet, since I mainly use it for Hearthstone anyway. I’m very disappointed.
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IS there a provision for refunding that wailing caverns stuff I just spent money on? If i can’t play the game on my Kindle anymore, that is kind of a waste that you asked for my money without telling me I wouldn’t be able to use my kindle anymore.
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I’m running Fire OS 5.6. But the real question here is why are we being punished because we’re running an older OS? What are you going to do about this? It isn’t right or fair that Blizzard is excluding so many players!
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Is there additional news? Is Blizzard going to fix this issue?
Fire OS 5.6.8 is the 7th Gen update for OS 6.0 I have looked this up on Amazon support. Rather than calling it 6.0 for 7th Gen tablets they called it 5.6.8 which is on their support site. I feel like a number of us are being punished because we have 2 companies that are not on the same page at the moment.
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Of course it won’t be addressed. They “replied” already.
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Might as well flush our tablets down the toilet. Gotta love hardware from 2017 being unsupported already.
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So I’ve been playing this game for years and now I cant…would you care to refund all the money I’ve spent you idiotic rip off merchants.
What’s worse is no warning what so ever…
Idiots!
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Hello. I am a PC Hearthstone user who is going on a flight soon and I own a Fire HD 10 (9th generation) that I wanted to install Hearthstone on. Today I installed Hearthstone on my Fire and it wouldn’t open. I get to the load screen but get a system popup that says “Connection error An unknown error occurred connecting to Amazon Appstore.” After many Google searches I found your comment here and realized I wasn’t updated, but even after updating to Fire OS 7.3.1.9, the latest at this moment, the problem is still exactly the same. The device does have 2GB RAM.
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6 years of daily gaming and scrounging for money to pay you scumbags. Collection is now worthless. I hope your god damn company eats it own tail. Your company has screwed me outta every game I play. Prove me wrong and make this right for once…please
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So who do I speak to about getting back the $30 I’ve spent on a game I can no longer play because of YOUR screw up?
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Is this going to be fixed? We had no warning and I recently purchased a large supply of amazon coins to spend on packs and the expansions and now I cant log in tot he game to purchase them… I also cant get into the game to play the content I have paid for. I have used this device to play hearthstone for a while. This was changed without any warning and it was changed so that NO amazon tablets can play the game not just older out of date ones.
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Since the latest patch, the game is no longer compatible with my phone and tablet.
Before that, everything ran smoothly.
Mobile Samsung A5 year 2015 (Andruid current but higher than 6.0 probably not possible).
Tablet Fire 10 HD 7th generation
On both HS is no longer playable and not at all compatibiel.
I hope that this bug is fixed quickly, because both devices ran fine before. If the game is no longer playable on the phone and tablet then I can no longer play HS.
2 Likes