With the last update, a part of the players (with older computers) cannot play Hearthstone anymore. Because regular cards and some another plain images look black:
i.postimg.cc/rsp8jf6V/hs1.jpg
i.postimg.cc/nzNJKp1k/hs2.jpg
The game run perfectly well before this update for years!
This is the response we got.
Howdy!
The System Requirements for the game can be found Here . As we review more and more reports about this issue it appears the systems are not supported. In that case, this wouldn’t be a bug but an issue with unsupported hardware attempting to run the game. The latest update did include an engine update that is why the system requirements were also changed. <- Any feedback about this change should be posted on our Community Discussion Forums for the developers to see.
Are any players seeing this issue on a fully supported device that meets all our system requirements? If so please post your Dxdiag up.
Thank you.
We were not told about this system requirement changes beforehand and we cannot play the game now.
As I told in the “Technical Support” topic I have overall 15.000 wins, more than 25 legend climbs, one invitation mail for HS Global Games in the past. I estimate 7000 hours of gameplay time. I love the game.
What I want from the developers them to revert the latest change about graphics back so we can continue to play. Otherwise they would be cutting away the player base with low-end PCs. If I were to able to buy a new device soon I wouldn’t ask this anyway.
Assuming this bug happens for 1 in 1000 for the unlucky guy with an old PC, it’s still a huge number overall for a game with tens of millions of players. Please do something about this.