Constant Crashes on iOS


#356

Greetings,

I know I am not the only person who has logged an issue here on the iOS crashing issue. What is astounding is that there is absolutely no feedback on what is happening to correct this issue.

How about some feedback or information on what is happening to correct this issue.

I am a software engineer by profession and what this tells me is that there no was no, or very little, cross platform or independent device testing on the last major update, or content update. This issue is so easy to replicate that it should have been picked during initial testing. How could Blizzard let this slip through in a major update?

Thanks,
SgtWingHead#2589 (EU)


#357

Thanks for your continued reports everyone! We’re still waiting for hear back with more information. There’s no new updates on the issue currently, but we are continually watching for new information so we can provide you all with an update as soon as possible.

It’s a frustrating issue and we appreciate everyone’s patience with this matter. It’s been going on for some time now, but we are aware and working on a resolution.


iPad crashing a lot since update
IOS crashing an unsolvable problem?
#358

sure doesnt seem like it


#359

weeks more than months?


#360

Another easy solution that hearthstone could do is get rid of the oldest deck and give 100% dust for each card. That would free up the assets and stop causing the crash


#361
  1. iPad Air
  2. yes, multiple Times
  3. wifi
  4. iOS 12.2

#362

This is insane, I can’t believe it’s still crashing.


#363

md791b/a ipad model
Yes
Doesn’t matter wifi or not
12.2 ios


#364

Wish this would get fixed soon! Can’t continue to play with decks I can’t modify. Using iPhone 6 and iPad mini 2 with up to date iOS. Crashes after every game, and when trying to modify decks.
Just started to play again since the witch wood was released, but it’s not worth it. Not going to prepurchase anything at this point, because there is no point.


#365

What’s pissing me off more then anything else is the responses from blizzard. “We’re still looking in to it and we know this is frustrating”…are you kidding me? It doesn’t take three plus weeks to fix a problem like this, and you clearly don’t give a crap about this small community that’s being affected. At this point, even if you where to fix it (which I don’t think you will) I wouldn’t play or support any other game from this company out of the sheer principle. It’s really a shame to because I was really looking forward to play vanilla wow and paying for a subscription for that. Oh well, time to move on to a different gaming platform. Cheers Blizzard, it’s been a blast for 10 years of your games, it’s too bad it had to end like this.


#366

Wow, just wow. No ETA? No more firm idea at all of what the issue actually is in 3 weeks? This blue response may as well be an autoresponder. It’s just checking some box that they can say the continued to communicate when, in actuality, nothing is being communicated.

Frustrating is an understatement.


#367

I have just tweeted at Kripp, we’ll see if it gets any response.


#368

I hope that after fixing the game we will get the payment


#369

If you think Kripparian is going to help your nuts. He’s not about to bite the hand that feeds.


#370

Maybe… did not hurt to try…


#371

Still unplayable. Crashes every single game. Losing money, gold and time buying arena runs just to have it crash and lose the match every game. Never thought I’d say this but I’m about to uninstall Hearthstone for good.


#372

None of the major streamers are going to stick their necks out for anyone here. Blizzard has this issue cornered in a closet and nobody that can shed light on it cares enough to do anything about it.


#373

After the latest update, the game constantly crashes for me on my iPad Air.


#374

All I can read from Blizzard is “We don’t care and we wont fix anything, only thing we matter is forcing you to spend your money buying the new content since we wont allow you to farm gold 3 weeks before the release, so you are FORCED to buy it if you want to play it”.

Regards


#375

CRASHING 3 WEEKS! Blizzard is “We don’t care and we wont fix anything, only thing we matter is forcing you to spend your money buying the new content since we wont allow you to farm gold 3 weeks before the release, so you are FORCED to buy it if you want to play it”.