Constant Crashes on iOS

Mac Technical Support
286

Oki, playing Elder Scrolls: Legends

Bye Blizzard!

2 Likes
287

It seams that a great number of players are being affected by this glitch/bugg in the new update. People are loosing a lot with this problem!
How is it possible that no solution or response has happened ‘till now?! Fix your mistakes blizzard…

288

Guys, if not downloading the assets is still not fixing it for you( which did for me), i suggest that in the middle of the game ( depends on your game length) you should refresh the game immediatly after ending your turn. This way you make sure you avoid crashing suddenly and not miss any turns. Thats all

289

Customers should not have to resort to homebrew workarounds.

This should have been fixed no longer than 24 hours after it became apparent this was a major problem.

As I mentioned earlier, this lack of a rapid response is but a symptom of the rotten state this company is now in.

And ATVI wants to make an active push into mobile. What a laughable concept when they can’t even fix an already existing supported OS…

3 Likes
290

Thank you for your patience and understanding, everyone. This is a frustrating issue for our iOS users who predominately play on the iPad and iPhone.

We’re actively working on a fix for the iOS crashes and will continue to update this thread once we have more information.

4 Likes
291

LOL! Thanks for the informative update.

3 Likes
292

Rolling back the update that caused all these problems could’ve prevented all this frustration. But apparently that’s too complicated.

3 Likes
293

And your assuming that it’ll be done before the patch? What’s your point? They didn’t give us a estimated date for a fix so all we can do is assume. And knowning blizzard and team 5 and how close the expansion is its safe to say we won’t get a fix until the release.

1 Like
294

Or even disabling the animations temporarily.

295

Can you turn off the animations temporarily until we can get a proper fix

2 Likes
296

Unfortunately this does not work for my devices.
(iPhone 6 A1586 & iPad Air A1474, iOS 12.2)

297

Thanks, that worked. Still crashes at the end of a game but at least you can play!

298

・iPhone6
・YES
・both
・12.1.4

299

It’s been more than two weeks now ! How serious is that ?
Imagine it’s a car, it works two days, then suddenly starts to switch off every 5 minutes… And this, right after you take it back from the garage !!!
Keep calling the garage for the next 2 weeks, if you’re lucky enough you get that pre-typed answer « we’re working on it. Thank you for your patience »… Calling this update ?
No
People really are « working » on it ? Or just working at all ?
Thank you community manager, you managed nothing, the community is disappointed. Thank you customer support, no support at all, you’re losing customers.

10 Likes
300

I am done, I spent so much money on this game and all I have now is a broken game. It is now beyond frustrating. More than 2 weeks has passed and all we are getting is the rare obligatory reply “we are working on it”.

8 Likes
301

Just another data point: I have been having the same problems as everyone with my older iPad mini 3. But earlier this week I got a brand new 6th gen iPad and HS works fine on it.

302
  • The Device type / model. (iPad Air / ME898LL/A
  • If you have tried to reinstall the game. Multiple times
  • If this happens on Mobile, Wifi, or both. WIFI. No mobile
  • [What iOS version] 12.1.4
303

iPad Air. Have reinstalled game. Latest iOS. Crashes before game starts. Need a fix ASAP

304

This is actually my fear, that at the end of the day they just gonna tell us “buy newest iOS devices”.

4 Likes
305
  1. Ipad Air
  2. Yes.
  3. Wifi
  4. 12.2