Can't start a Dalaran Heist run

Piewpiew-2972 · May 17, 2019, 9:21am

Same problem since yesterday. Still having a black screen on both pc and iPad.

CallieKitten-11684 · May 17, 2019, 11:05am

Same issue here. Happens exactly the same on phone and on PC. Strangely enough it has a black screen and a card flipping over, but if I open another solo adventure first the Dalaran Heist screen looks fine and doesn’t have the black screen (still gives the error). I can play other solo adventures no problem.

IncWolf-2441 · May 17, 2019, 11:39am

Have the same issue. Just get application crash when tried to start Amethyst in Dalaran and now it’s broken and can’t be start again. The “Start” button can be clicked but application not response on it. Btw, the same issue reproduced on PC and mobile. I can start heroic scenario for the “Bank” and can use any other mechanic of the game. Just can’t start Amethyst.
https://imgur.com/a/pmuH3ki

Moreno-1612 · May 17, 2019, 12:16pm

Reporting this error too. The regular heist locks up when I select play and the game doesn’t start. The heroic version is currently working. This happens on both PC and phone versions.

Moonripple-1931 · May 17, 2019, 1:41pm

Mine is broken too, I tried to use the new deck list and it just broke.

Jojosniper-2847 · May 17, 2019, 1:53pm

Can’t start rumble run on normal, on heroic it works for me tho. I hope this gets fixed soon, it’s been very fun so far!

Ftara-1289 · May 17, 2019, 2:35pm

Same here. I play on mobile (IOS).

I started the first game of a new run but quit before finishing it.

The next time I opened the HS app, I was stuck in a loop where I got a message saying that I was disconnected from my game and it tried to reconnect me. After a while of trying to reconnect, I received another message saying that I was disconnected from the server and the app then reseted… prompting the first message again… endless loop.

So I quit the app again and opened it once more. The messages didn’t show up again, but the Dalaran heist still won’t run.

Heroic works… but normal doesn’t

Jambrix · May 17, 2019, 3:20pm

Hi all,

Our Hearthstone team is still investigating the cause of this error when trying to start a Dalaran Heist run. If we can get everyone to post their platform (PC, iOS, or Android) and OS version that would be very helpful for our info gathering.

Thanks!

DiamondDave-11364 · May 17, 2019, 3:25pm

I am getting the error on iPhone and MacBook

ChristoFF-1283 · May 17, 2019, 3:27pm

Getting the error on PC

Tsukumogami-11730 · May 17, 2019, 3:29pm

I’m getting the error on PC.

Mysterio-21667 · May 17, 2019, 3:31pm

Getting the error on PC and Android

Wogie-2942 · May 17, 2019, 3:33pm

Getting same error on android, ios and pc.

Pancake-1763 · May 17, 2019, 3:33pm

two Windows 10 PCs versions 1803 and 1809

GildedLemur-1553 · May 17, 2019, 3:46pm

PC Windows 10 and Android 9 phone. Also on this same PC I have a relative who can play the heist on their account no problem.

Dexart-21265 · May 17, 2019, 3:50pm

I’m getting the error on PC.

Ftara-1289 · May 17, 2019, 4:15pm

Getting the problem in iOS

Yolopainen-2327 · May 17, 2019, 4:22pm

getting the same error on PC and android

Toin2charYlw-1489 · May 17, 2019, 4:49pm

Getting problem on both PC and Android.

Toin2charYlw-1489 · May 17, 2019, 4:58pm

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