It has been over 30 hours…and still not working… This should be a top priority.
Please fix asap.
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Great… anyone have a solution.
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Just jumping in to say I have the same issue since the patch. I’m able to open packs and go through my collection, but the button for HS is grayed out and unclickable, and the store says “Shop Closed” and is inaccessible.
Neither a restart nor Scan & Repair fixed it.
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ok so i just changed region to Europe and i was able to play battlgrounds so it must be just the americas that were affected by this crazy problem
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its not region, there are people in both regions affected, its account-based. I have two accounts in Europe and one is having the issue and other is not
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yea , same here 2 NA account one is fine , my main account cannt play , im 14933 at bg lol stopped me grinding for 2days now ,and other people could play , not even fair enough lol
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u mnie to samo ;( ile trzeba czekać na reakcję pomocy technicznej ???
indie company guys please be patient!
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36 hours of ‘investigation’… cool. Wish I had such a lax job that I could let a critical issue linger for 2 days without issuing any information.
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its still down today almost 36 hours later
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Game is in full on paperweight mode with no communication as to whats going on… Looks like Blizzard has yet again stolen money from it’s player base. Hope you guys are having a nice vacation. I suspect this game will fall to the “We aren’t making enough profit, so we are no longer supporting it.” as Rumble and HoTS have. Maybe instead of being money grubbing demons, try fixing your crap… what a shame. You’re player base is literally doing all the testing and trouble shooting for you and you ignore them. No wonder your games are failing…
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Link to support’s awful response to my report on another release bug thread:
Dumbfounded by how awful that response was, but not surprised if I am being honest.
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Still happening almost 2 days later Main account (which ive spent real money on) cant access the game but my alt account can. Its really just unbelievable that a Dev team rolling out a new bundle would let their game sit in this state for almost 48 with zero communication to paying customers. must be a long weekend for the 4th of July see ya tuesday boys.
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Stolen money indeed. Pay for pre-release access and instead get no access. I’m pretty sure that if you pay for a product or service and don’t receive it, you are entitled to at least a partial refund depending on your state.
have the same issue since the patch i cant play the gaem on mobile or pc
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This is bad. If this is a misguided attempt to steer players into different game modes, it would explain things but would be a great case study in dumbest business decisions and groupthink. SO that’s our only two options, they didn’t do it on purpose and are too dumb to fix it, or they were dumb enough to do it on purpose and don’t want to lose face(too late). This is an expensive decade-old game. I guess I’ll just go play Tower Wizard, Emberward, or Cast and Chill until they bother to get it fixed. My post will likely be addressed by the devs long before the actual issue. Feel free to clap back at me instead of fixing the problem, I’m sure the community will appreciate it (that was sarcasm, FYI)
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US being on public holiday tomorrow, get ready to have no access to your beloved game before Monday at the earliest…
Just wanted to add, didn’t notice this issue til I played my free Tavern Brawl run and finished on PC(NA).
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Does anyone here on the forum speak English well?
If so, I’m sharing three phone numbers for Blizzard technical support:
- United Kingdom: +44 207 870 3597 (24/7)
- Spain: +34 911 674 666 (24/7)
- USA: (646) 666-7587 (8:00 AM – 5:00 PM ET)
If someone speaks English well, please call Blizzard and explain the situation. Someone needs to take care of this, because since the update it’s impossible to play — it’s a disaster.
Unfortunately, I don’t speak English well myself, so I’m asking for help from someone here on the forum.
Hello everyone,
We’ve individuated the cause of the issue and teams are working on finalizing an emergency hotfix.
We’ll update the Highlight here should there be additional information to share, thus please keep an eye on it.
Thank you.
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