[Android] Game crash / freezes since patch 15.4


#1

Playing on a Motorla Moto G6 with Android 9 (Version PPSS29.55-37-4-3)

Since the last Patch the Game randomly freezes / crashes. Happened when i was in a match (multiple times), searching for an opponent (1 or 2x), rerolling a quest (1x) and scrolling threw my libary (countless times - think i was online all the time).
The Animation freezes and won´t resolve until i close the app and restart it. Tabbing out and then in the app again will result in a pitch black screen (until i close and then restart the app).


From Bad To Even Worse (Android)
Mobile app crashes any time i click a button (shop, collection, play, solo, arena, tavern, any button)
Crashes ruining my experience
#2

I’m having the exact same issues with a Moto G6 as well. Android 9 version PPS29.118-15-11


#3

Same issue on an Honor model since last patch


#4

Same issue on Samsung Galaxy J7


#5

exactly the same issue on my Moto G6 Android 9 version PPPS29.55-35-12-3
freezes also happens when browsing card collections


#6

Same issue here on android 9 mobile, game crashes and freezes since last update. Tried re-installing twice and didn’t work. Seems to be few more threads with similar issue to this so hope they get a fix out soon.


#7

Same here, before the update I was not getting as many crashes/freezes.
Samsung S6 Edge, Android 6.


#8

Same for me as well, LG Stylo 4 that’s never had any issues before. Freezing every single game, black screen if I try swapping apps, only resolves by closing the app and reopening it.


#9

I got the same problem the game crashes everytime, i have 2gb ram, 1,4ghz, 7.1 andriod


#10

Same issue on Samsung Galaxy J8 running Android 8.0.0.


#11

Exact same problem on my Huawei P20 with 4gb RAM, running android 9.


#12

Having same issue with Android Samsung J7. Also, the new portraits stopped appearing in game (they show up when I make a new deck but in game its the standard old “gold” version.


#13

Same for me when I click solo adventures and sometimes in game


Crash randomly . anyone else?
#14

Since the update, my game (Android mobile) will just randomly freeze. Music keeps playing, but the game becomes totally unresponsive and I have to close out the program.

Have lost 2 arena games because of it :expressionless:


#15

Same here too. I have crashes every time I try to enter. I tried reinstalling, deleting cache, even deleting data and the game is still crashing. I’ve been stuck in the same solo adventure boss for 8 hours…


#16

I have same issue here, since update the game now randomly freezes and crashes rendering it unplayable. I hope Blizzard can get a fix through for this. I’m on android mobile also.


#17

Same here, android device, Galaxy J7.


#18

Same problem since update on an Honor device under Android 9: the game crashes during game. I’ve reinstalled HS and clean the app data but nothing has changed.


#19

Same issues, Moto G6. Was beginning to think it was my phone, but might just be HS…


#20

The same - Hearthstone app simply closes after trying to launch solo adventure.
Exactly the same issue on two different devices:

  • Desktop PC (Windows 10)
  • Mobile (Huawei P30 Pro, Android)