4/23/2019 - BLZBNTAGT00000907, BLZBNTAGT000008FC, and missing Play button

Technical Support
61

Sh*t happens… they are working on a fix so just be patient :sunglasses:

3 Likes
62

I think this broke my computer. I can not uninstall the game. What is going on!!! Please, please, please we need help with the game. Please!!!

63

I’m having the same issue (tells me to “Install” then “locate the game” then “Update” then “woops I broke it down, man” ^^).

What I don’t understand is that meanwhile, I can see from my Friends List that a bunch of them are currently playing. Are they all on mobile and the issue only affects the desktop app?

Anyways, I hope this gets fixed soon and a little gesture for affected players would be nice. This also seems to affect any other Bnet game: I also play HotS and it has the exact same issue right now. Thanks for your time.

64

Waiting for a fix on this. I hope it’ll get fixed soon.

65

For HOTS go to game folder then Support64 folder and run HeroesSwitcher_x64.exe. Login in game normally and play until they fix it.

2 Likes
66

3 hours to wait and know time to sleep :frowning: so sad

67

Entaroadun, do you have also a quick solution to Login in game Heartstone? So we can play now until Blizzard fix it? Thanks!

1 Like
68

Yo solo quiero saludarlos a todos… :stuck_out_tongue: y que arreglen el juego o tendré que salir a conocer a los vecinos.

1 Like
69

Do I need to buy more packs so the game can work? Is that because I didnt get the pre order last time? Please!!! Let me play the game! I promise I will buy the next pre-order!! Just let me play the game with the cards that I have to far. It is not that much, but I really want to play. Please!!!

1 Like
70

Can´t install Battlenet Launcher :no_mouth:

1 Like
71

Yup same for me …

72

Thanks, this helps! I wish there was also a workaround for Hearthstone, but it doesn’t seem so.

1 Like
73

Guys theyy said they are fixing it we all have same issue more or less just be patient :slight_smile: p.s. hope we get some packs for patience :smiley:

74

LUL … I don´t think we´ll get packs :joy:

75

a person can dream :disappointed_relieved:

1 Like
76

We have pushed a fix live for this issue. Please try the following steps:

  1. Close the Blizzard Application
  2. Wait 30 seconds to 1 minute. <- Important, if you do not do this, the application will not fully exit.
  3. Restart the Blizzard Application

You should see immediate relief after restarting, if not, please wait 5-10 minutes and redo the steps. If it persist after trying these steps, let us know!

7 Likes
77

I love how you can watch live as people edit their posts, really made this step feel important :slight_smile:

Edit: This didn’t work for me, but I noticed that if I killed the battle net application via Task Manager, the update agent stayed around for ~30 seconds to do it’s thing, while when I closed the application using “exit”, it didn’t. When doing that, I could install Hearthstone, so try that if the other option doesn’t work.

78

Now it said update instead of install and when i pressed on update i got the error code again that something went wrong :frowning:

2 Likes
79

Metalagon’s first workout wrecked my battlenet app. What about people who stuck on update screen? I guess we should wait more for permanent fix.

80

good job blizzard :slight_smile:

1 Like