4/23/2019 - BLZBNTAGT00000907, BLZBNTAGT000008FC, and missing Play button

Technical Support
33

Already sent it, good luck fixing it

34

I just deleted the Bnet cache folder and now I cannot even open Bnet app, really?

35

I am touching nothing,i think its best to wait it out.

2 Likes
36

I have the same problem with Hearthstone and with StarCraft 2 as well. Hope you guys will fix it as soon as possible.
Also I sent the email.

37

Sent. Hope it can be sorted soon.

38

Hey again folks!

Thank you all so much for getting us that information so quickly! We have dozens of reports now and it’s plenty information for the engineers to investigate. Y’all are awesome. I’m removing the old request for information now, and we’ll give you more details once we have them.

For now, please avoid troubleshooting this error - it may break the app further.

6 Likes
39

I already deleted HS and Battle net… Now Battle net doesn’t install either D:

3 Likes
40

Don’t worry about that for now. I know this is getting in your way of enjoying the game, but we are pretty confident the problem is on our end and it’ll require a code patch to resolve. We’ll tell you how to fix it as soon as we know how.

3 Likes
41

Wow that’s clever, I mean deleting your previous making things worse workout without saying nothing.

42

i found that in the Agent.6675 folder …
based on data of file are the last ones …
i cut some dublicate lines

AgentErrors-20190423T190415.log

[E 2019-04-23 19:04:22.0643] JSON Parser failed to parse " Unexpected character in NUMBER token: 1.0 " at line 1, offset 501
[E 2019-04-23 19:04:23.0010] JSON Parser failed to parse " Unexpected character in NUMBER token: 0.0 " at line 1, offset 505
[E 2019-04-23 19:04:23.0030] Invalid TACT metadata found on server for agent.
[E 2019-04-23 19:04:23.0868] JSON Parser failed to parse " Unexpected character in NUMBER token: 3000000000.0 " at line 1, offset 7378
[E 2019-04-23 19:04:24.0215] JSON Parser failed to parse " Unexpected character in NUMBER token: 1.0 " at line 1, offset 501
[E 2019-04-23 19:04:24.0564] JSON Parser failed to parse " Unexpected character in NUMBER token: 0.0 " at line 1, offset 505
[E 2019-04-23 19:04:24.0594] Invalid TACT metadata found on server for agent.
[E 2019-04-23 19:04:39.0899] JSON Parser failed to parse " Unexpected character in NUMBER token: 3000000000.0 " at line 1, offset 7378
[E 2019-04-23 19:04:40.0641] JSON Parser failed to parse " Unexpected character in NUMBER token: 3000000000.0 " at line 1, offset 7378
[E 2019-04-23 19:04:40.0989] JSON Parser failed to parse " Unexpected character in NUMBER token: 3000000000.0 " at line 1, offset 7378
[E 2019-04-23 19:04:41.0013] Invalid TACT metadata found on server for hsb.

Operations-20190423T190415.log

[I 2019-04-23 19:04:23.0054] Active operation nullptr replaced by nullptr
[I 2019-04-23 19:04:23.0148] Active operation nullptr replaced by nullptr
[I 2019-04-23 19:04:23.0552] Reservation Created for agent:OP_UPDATE
[I 2019-04-23 19:04:24.0710] Reservation Canceled for agent:OP_UPDATE
[I 2019-04-23 19:07:58.0073] Active operation nullptr replaced by nullptr
[I 2019-04-23 19:07:58.0273] Active operation nullptr replaced by nullptr

Telemetry-FCS-20190423T190415.log

[E 2019-04-23 19:04:24.0802] [916]: Failed to load rules from the cache. Failed to parse the protocol buffer.
[I 2019-04-23 19:04:27.0874] [916]: Flow control rule is validated. Let's allow messages to be sent.

Version-20190423T190415.log

[W 2019-04-23 19:07:23.0856] Falling back to old fetcher to get version information for hsb with region: eu and branch: 
[E 2019-04-23 19:07:24.0949] Failed to fetch version information for hsb with region: eu and branch:
1 Like
43

i did the same here… T.T

1 Like
44

GG me too. : ( Jesus…

45

I got the same PLAY BUTTON problem. I restarted battlenet, check the game folder so to run it from there but nothing. BLIZZARD CMOOOOON

46

Adding to the list… same problem here, …
Tryed ‘update’ or ‘locate the game’ but same errors…

47

I have the same problem too, even if I locate the folder this message appears: ‘‘Something went wrong between our server and your client. Give it another shot. More help: BLZBNTAGT00000907’’.

48

500 and 404 errors in agent logs :

[I 2019-04-23 20:30:22.0266] Network Connection Response to http://us.patch.battle.net:1119/agent - CURL error: 0, Status Code: 404

[I 2019-04-23 20:30:29.0032] Request GET /game/battle.net {}
Response 404 (0,0090 ms): {}

[I 2019-04-23 20:30:31.0880] Request POST /install {
	"uid" : "battle.net",
	"instructions_patch_url" : "http://eu.patch.battle.net:1119/patch",
	"instructions_product" : "Bna",
	"instructions_dataset" : [
		"torrent",
		"win",
		"battle.net",
		"enUS"
	]
}
Response 500 (2237,7891 ms): {
	"error" : 2311.000000
}
1 Like
49

Same problem here, can’t play the game even if i try to start it from the folder and it just says install O.o .

50

Was playing a couple of hours ago. Took a break for a couple of hours and got this error when I got back.

51

Same Problem. I can’t play HOTS and HS. Can’t locate the game. GM informed me that the problem is from Blizzard site and that we just have to wait for a patch to be pushed.

1 Like
52

They already said that they are solving. now is just wait