Upgraded twice for lvl 5 bloody gem but it dissapeared

In addition to a description of the bug you are reporting, please provide:

Device Type: iphone
Device Model: 14 pro max
Device Operating System: 18.4
Diablo Immortal App Version: 3.3.1.2766984

I upgrade twice to lvl 5 Bloody(2star) gems on 4/12 around 10-11am
But this keep disappearing when i get to lvl5(it changed to lvl3 instead), i wasted about 100 gems for nothing…can you please please fix this issue and restore my gems back please…all of my gems are gone on this…please review my history and check them out please…no lie…