Unable to equip any skins

Hello,
Since surpassing resonance level 1000 and receiving my first wings, I am unable to equip any of my purchased or earned armors respectively skins. For example, I can select the “Under the Sands” armor, but it does not appear. Transmogrifications are not applied.
I appreciate your assistance.

Device Type: Google
Device Model: Pixel 4a
Device Operating System: Android 13
Diablo Immortal App Version: newest

Despite how frequently this gets reported as a bug, it’s not one…

Another case of the error is in front of the screen…

Thanks a lot!

I achieved the battle pass skin/armor this week. With my pet I attempted to change back to my immortal gear and now it’s glitched and unfixable. Even when I try to unequip all gear, save exit, change, nothing works. My gear ends up weird colors and mismatched. I’m now running around with teal colored gear and nothing matches.

Same same issue after new phantom cosmetic

Same issue, I cant see any weapon cosmetic sonce I changed class

Read post 2 in this thread.

Same issue here and it’s making me very upset. Please fix.

The answer to this was provided in post 2 of this thread five days ago.