Again, me not seeing the comments doesn’t mean the comments aren’t being made.
The comments are EULA / TOS infractions which are, supposedly, serious enough that a single instance of them should result in the person making them having their account terminated. This isn’t happening. They’re not even getting disqualified from being able to chat after multiple reports, over many occurrences.
There’s little point Blizzard having an EULA / TOS if they’re not going to enforce the punishments set out in it when players breach it.