A serious problem

[Meteorblade-2266]

@CudnyGnom-25135

I understand what you are saying, but if one reports harassment repeatedly over the course of many months or even years and Blizzard does nothing, it is clear that something is wrong and such a situation should be brought to light.

It was brought to light (albeit on a different server cluster) back in March…

@Meteorblade-2266

On the EU cluster I play on, one player repeatedly makes entirely TOS-breaching comments in World Chat and is regularly reported for it, seemingly without any action having been taken as they’ve been doing it for a period spanning many months. The last time, a few days ago, the comments went into direct racism and antisemitism. These are things that the End User Licence Agreement / Terms of Use specify can cause immediate and permanent termination of the account and yet that player continues to spam chat every couple of days with this stuff.

The in-game reporting clearly isn’t working if open racism / antisemitism doesn’t even cause a suspension / chat squelch let alone a permanent banning.

@Meteorblade-2266

We’re complaining that no action is being taken against players that are clearly and repeatedly in direct violation of the EULA / TOS. We don’t need to give the names of the player(s) in question (and we haven’t) in order to complain that they aren’t being punished.

The thread is about Blizzard not enforcing its own rules, not about which specific player is breaking them.

@Meteorblade-2266

The comments are EULA / TOS infractions which are, supposedly, serious enough that a single instance of them should result in the person making them having their account terminated. This isn’t happening. They’re not even getting disqualified from being able to chat after multiple reports, over many occurrences.

There’s little point Blizzard having an EULA / TOS if they’re not going to enforce the punishments set out in it when players breach it.

We tried (without resorting to naming the players) and, as evidenced by your own complaints, nothing was done. In the thread I linked the specific player I was talking about had been openly using racist and antisemitic language in World Chat. In yours the player is making death threats. All of these are clear, unequivocal breaches of the EULA / TOS that should result in permanent closure of the offender’s Battlenet account. It’s not happening. They don’t even seem to get chat-banned or a suspension. This, despite numerous players reporting them in-game, repeatedly.

Blizzard just are not enforcing their own rules.