Stuck inside Ereban

In addition to a description of the bug you are reporting, please provide:

The game is stuck at the loading screen.
Relog, restart, and reinstall do not work.
It’s the same issue on both PC and mobile.

Device Type: PC/ Mobile
Device Model: PC/ iPhone 15
Device Operating System: Windows 10 Pro/ iOS 18.1.1
Diablo Immortal App Version: 3.2.0.2571390