I'm not obtaining blood floe gem after claimed it on battle.net since 19/06

In addition to a description of the bug you are reporting, please provide:

Device Type: Iphone
Device Model: 15
Device Operating System: ioS
Diablo Immortal App Version:

I’ve claimed the gem on 19/06 on battle.net and it showed that I’ve claimed the gem and it should be in my mail the next time that i log in. However I’ve been waiting since then and logged in everyday, nothing shows up. How can i fix this?

Have you tried anything on this post

Hi Garn, yes I’ve tried both of the work around methods, none works for me so far. I’ve logged in the game countless time since 19/06 but nothing shown up. note that I can still claimed the green set item gift normally tho

I also have not received my blood floe gem after claiming it