In addition to a description of the bug you are reporting, please provide:
Device Type: Mobile
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Device Operating System: Android
Diablo Immortal App Version:
This seems oddly familiar. Is this yet another case of not reading the description properly?
I guess youâre referring to the Masterwork Gem Random Chest, where you select 6 gems?
This is correct. You select 6 gems and get 1 of those 6 randomly.
Every Masterwork Gem Chest only gives you 1 gem. Only different rules apply between the different chests.
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Here:
The deceptive wording says that you get 6 gems but one of them will be chosen at random. Blizzard knows what theyâre doing. The guy wasnât mistaken, he was too trusting.
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Thereâs nothing deceptive. The description is very clear. You get one gem.
Actually, itâs notâŚ
- The wording on the box descriptions says youâll get Quality 2.
- The wording on the gem selection screen says youâll get Quality 5.
Which is whatâs in my linked postâŚ
The bug isnât that a Quality 2 5-star gem is correctly received.
The bug is that the gem selection screen incorrectly indicates that youâll get a Quality 5 5-star gemâŚ
What they need to fix is just the text on the selection screen.
This has been outstanding for months.
That is true but thatâs also not what OP had issue with. Itâs about the amount of gems, not quality. He thought heâd get 6 when the desscription says heâll get one.
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They fixed the wording in the current chest youâll get from the Boon of the Absolute bundle from the ingame Shop.
It states correctly that itâs a quality 2 gem.
Considering the Bug, perhaps itâs because those chests are locked to the state when you received them. The gems inside never change, even if between the time you got the chest and the time you actually use it, new 5 star gems are introduced. So it could actually be, that those chests affected by the wording Bug, will stay this way.
Apparently you struggled with reading the description. It says verbatim, âWhen used, select six 5-star legendary gems (Quality 2). One of the six gems will be randomly obtained.â That means you get to pick six gems but one of them will be randomly selected. It does not say only one gem will be awarded. Itâs purposely deceptive and Blizzard is ripping people off. I contacted support for a refund and they refused. The OP obviously knows how to read English.
Meteorblade is also correct because they also indicated that a 5-star gem will be included. This is obviously a scam and Blizzard trying to pass it off as a bug is a pathetic insult and slap in the face to their customers.
Letâs say someone didnât understand from an English reading comprehension standpoint. Okay, well, try using logicâŚ
One of the boxes costs around ÂŁ75.
One of the boxes costs around ÂŁ25.
This would suggest that the ÂŁ75 box contains something of higher worth than the ÂŁ25 box, right?
OkayâŚ
The ÂŁ75 box lets you specifically choose a single legendary gem, and awards you that.
If the ÂŁ25 box worked as people who donât read / understand the description on it think it should, it would allow them to select six legendary gems, and be given all six of those gems.
So, if you had ÂŁ75 to spend, and it worked the way these people think it should, they could either buy one of the ÂŁ75 boxes and get one gem, or they could buy three of the ÂŁ25 boxes and get 18 gems.
This is clearly nonsensical. If it worked that way, who would ever buy the ÂŁ75 box?
The reason the ÂŁ25 box is cheaper is because youâre taking a 1 in 6 gamble of getting the gem you want, whereas the ÂŁ75 box guarantees that you get the gem you want.
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Blah, blah, blah. Feeble logic. Stiff goes on sale at an amazing price sometimes. You canât argue constant values, especially when Blizzard is constantly changing them. Itâs obviously deceptive. Not only is it purposefully deceptive, the way they screw customers around when purchase issues arise shows how callous they have become in their avarice. They routinely screw people around knowing many will give up and take the loss. They donât care at all until someone makes a real legal complaint, then all the sudden they refund your money. These people are running a huge scam witht his game, and when they donât deliver what people pay for, they screw them around until they give up. Ebery time you reply to them, someone different answers and closes the case. They continually keep you in a vicious loop getting nowhere. They blatantly take peopleâs money and donât deliver what they paid for. They did it to me twice. So stop defending them like a sold-out fanboi and start listening to what customers are saying.
Iâve seen businesses offerâŚ
- Buy one, get one for free
- Buy two, get one for free
Iâve never seen a business offerâŚ
- Buy one, get seventeen for free
Stop trying to justify not reading things properly before buying them as somehow a business not giving you a 94% discount is deceptive.
No, itâs perfectly obvious to anyone that understands basic English comprehension that you will only be getting one gem from these boxes.
What they advertise are boxes that give a single, quality 2 5-star gem.
What customers receive is a single, quality 2 5-star gem.
They deliver exactly what they advertised and the customer paid for.
What Iâm listening to is customers who didnât read the description of what they were buying before they bought it then complaining that they got exactly what the description said they would get.
One of the six gems will be randomly obtained.
Who reads that and thinks theyâre getting six gems?
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Obviously, you donât understand English very well. It says you get to select 6 gems amd that one will be randomly obtained. That means that one of them will be a random selection from the 6 you choose. It does not say, you will RECEIVE or YOU will obtain, it says ârandomly obtained.â They did not state how many would be received, only that one would âbe obtainedâ randomly from your selection of six. Anyone who knows rudimentary English understands that when there is no stated object of the verb âobtained,â then it does NOT indicate a recipient, rather, a just a part of the process. Thatâs basic elementary school English dude.
You can babble all you want but youâre clearly not getting it. They CLEARLY used deveptive wording because if they were honest and said you will get only 1 random gem from a pool of six that you select then no one would spend $25 + tax for ithat lousy deal.
The thing is that people like you try to act superior, so when that guy came along and said he did not receive all his gems, youâd rather try and make him out like a fool. However, it only shows narrow-mindedness and ignorance to try and make a fool of someone with a legitimate complaint when you fail to undertsand the basic grammatical concepts.
Perhaps you should also realize that English is not everyoneâs first language. If the OP or anyone speaks multiple languages or is LEP, then it only supports the fact that Blizzard should use specific, direct language instead of deception.
If you come along to naysay and act superior then you deserve no respect. I find it disrespectful and distasteful that youâd rather pose pitiful opposition to people voicing concerns than to be of any help at all in getting them a resolution.
On the contrary, my English comprehension is just fine. I comprehend whatâs written on these boxes. I comprehend that they award just a single gem.
This thread, and the many like it, are from players who either did not read, or did not comprehend, whatâs written on the boxâs description.
The entire reason I made my [Not A Bug] Masterwork Gem Chests thread in the first place was in response to repeated threads mis-reporting bugs with them, from people that expected to get six gems from them.
It saysâŚ
One of the six gems will be randomly obtained.
Why would it need to specify by whom?
Who else would be obtaining it if itâs not the player?
Again, who else would be obtaining it, if not the player?
I get it just fine. My English comprehensionâs just fine. Itâs so fine that I actually bothered to put together a thread, with an explanation and screenshots, for people that donât get it, explaining how to get it, and I provide a link to it each time a thread like this mis-reports getting one gem as a bug.
No, they didnât.
Anyone with even basic English comprehension canât misconstrue âobtain oneâ as âobtain sixâ.
I show why the complaint is invalid by demonstrating how they got exactly what was advertised / what they paid for.
The box states that one gem will be obtained.
The complaint is that six gems were not obtained.
Therefore, the complaint is not legitimate.
My grammar comprehension is not at fault here. I understand that when the box says one gem will be obtained, they do not need to explicitly state by whom, because itâs implicitly the player that will obtain it, as there is no other possible recipient of that gem.
They got exactly what was advertised.
They got exactly what they paid for.
Thereâs nothing to resolve.
So, they did not say that the player will receive ONE gem is the reason why itâs deceptive⌠But it is not said anywhere that the player will receive SIX gems either, so if they did, it would be deceptive too, wouldnât it?
English is not my native language, I have the game in English because many of the Spanish translations were weird (to say the least). And Iâd never believe that this chest would give me 6 gems. I read âOne of the six will be randomly obtainedâ and I immediately understand that if I decided to buy the bundle, the chest would give me ONE gem. Chosen randomly from the pool of SIX gems I had selected.
Besides, you have another couple of threads complaining about a bundle you bought that didnât give you 40 unbound gem fragments. Iâm still failing to find any bundles that include any number of unbound gem fragments. Which takes me to believe that you really are failing to understand what you are buying.
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Precisely. I donât see any other way this could be interpret.
Letâs look at this also from another angle. If one gem is obtained from a pool of six options selected, chosen at random, and a player is allegedly supposed to obtain six gems in total, which other five gems is he supposed to obtain?
give up, you are in error here and no matter how many times you try to twist it nothing will change. There is no bug here other than YOUR comprehension of how the chest works. Thatâs 100% on you. You are grasping at straws looking for free handouts
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How pathetic that you lost the argument so you started looking into me and making this a personal attack. Thatâs weak and pitiful. I donât need to explain myself to you. If youâre trying to say I made it up or somehow dishonest about my purchases then all I have to say stay off drugs.
Youâre not catching on at all. It was someone else who said they did not get their gems from a particular package, so all I did was give him the benefit of the doubt and defend him against fruitless naysayers like you whoâd rather insult peopleâs intelligence like a helpless fanboi than to be supportive of someone who had a negative transaction. Itâs silly that you try to make arguments against others to defend a company that steals peopleâs money.
Yeah, I paid fair and square for the bundles and they only delivered part of it. Itâs been 6 days and they have my money but havenât given me what they owe or refunded me. But you obviously donât give a crap if people get ripped off because youâd rather make phony arguments to get negative attention you seem to crave. So gobon your merry little way if you donât have anything helpful to contribute to earnest customers that post their concerns.
This is the Bug Report forum. Itâs for reporting bugs. The OP is reporting that they got one, quality 2, 5-star gem from a box that is supposed to give one, quality 2, 5-star gem, because they think they should have received six, quality 2, 5-star gems, i.e. they are reporting something that is not a bug.
This isnât an argument.
They got what was advertised.
They got what they paid for.
Thatâs not a bug.
HmmâŚ
You accused me of acting superior, being narrow-minded and being ignorant.
Youâll notice that I havenât responded in kind to your ad hominem insults.
AgainâŚ
- The box says that one, quality 2, 5-star gem will be obtained.
- The OP obtained one, quality 2, 5-star gem.
This is not a negative transaction.
This is a transaction that resulted in the OP obtaining exactly what was offered.
This is a transaction that resulted in the OP obtaining exactly what they paid for.
Someone not reading what theyâre buying, or not understanding what theyâre buying, but getting exactly what they bought and paid for is not a fault of the seller and itâs certainly not a bug.
In short, this is not a bug and nothing youâre saying changes that.