I lost legendary crest x10. We are queqe and when we are ready it does not go in elder rift. It teleport me in other territory and then I see I lost crests

[Nikos-2108]

In addition to a description of the bug you are reporting, please provide:

Device Type: Samsung
Device Model: Galaxy s23 ultra
Device Operating System:
Diablo Immortal App Version:

[GarnMcGaughn-1559]

You did not loose anything. By now you would have gotten a mail with the lost crests.

[Meteorblade-2266]

You have not lost the crests.
This comes up over and over…

@Meteorblade-2266

This is possibly the single most-often reported issue on Bug Report.

The crests will be returned to your hero via the in-game email.
This does not occur immediately. It can take some time.
But it absolutely will happen.

You have not lost any crests.

@Meteorblade-2266

This forum has had dozens of threads on this subject.

Whenever an Elder Rift has crests added to it by a player, and that player doesn’t complete the Elder Rift (e.g. sometimes the zone-in teleport fails / takes them to Wortham, or they crash, to they elect to leave), the crests will always be sent back to them via the in-game email. This returns process is not instant. It can take some time. But the crests are always sent back to the player.

@Meteorblade-2266

Your crests will be returned to you via the in-game email system.
Whilst this return can take some time, you absolutely have not lost the crests.
There are literally dozens of existing threads about this, all with the same response.

@Meteorblade-2266

If you use crests on an Elder Rift, and fail to complete it (e.g. due to a teleportation error) the crests are returned to your hero via the in-game email system. This doesn’t happen quickly though, but you will absolutely get your crests back.

@Meteorblade-2266

Whenever you fail to complete an Elder Rift that you have used crests on (e.g. you fail to zone in correctly) the crests will be returned to your hero via the in-game email system.

This can take some time (it’s not immediate) but you absolutely did not lose the crests.

@Meteorblade-2266

When an Elder Rift that you put crests into it fails, i.e. you either don’t get zoned into it, or you don’t complete it, the crests will be returned to your hero via the in-game email system.

This can take quite a while, but it will happen. You have not lost the crests.