Gem surge crest points compensation incorrect. 160 points lesser than expected

In addition to a description of the bug you are reporting, please provide:
UID: 433935011008
Device Type: mobile phone
Device Model: Poco f3
Device Operating System: android 14
Diablo Immortal App Version: 3.2.1

160 is 10c run is it not? Not much details here so not sure what you are looking for.

basically i ran 30lc but was only compensated the points for 20. i contacted customer support but was told to make a bug report so GM can check my account.
are you a GM?

Did you mix crests? If so that’s a known issue.

yes I’m aware some players had issues with mix crests. mine was only LC.

Hello, i have bought a bundle of crest 50$, to get red crest so i can participate in the event gem surge to get polished jade to increase my resonance.
After i did the upgrade , its says that my resonance uncreased by 30 then 30, but in reality my resonance still as it is, and did not increased ! That happen twice ! I spent lot to get nothing !!?
Pls assist
My battle net # 215441
Name venom999
Clan Mythic
djafif@gmail.com

I would remove your email from your pos unless you want to risk it being mined and spammed

You’ve also double posted this issue. Missing resonance points