I mean guys, how many times did each of you get an email with: we are sorry we had some buggs here is 1 rare crest for your inconvenience
And those same people do permabans by those same automatic systems
Really ? Do you find that trustworthy ?
I mean if all their other systems are flawed from time to time, why would banns not be ? But while other systems just disrupt your experience, permabann on people who invested lots of time on the game with no human looking in and no explanation is beyond ridiculous
3 Likes
I really hope that Blizzard looks over this, and making sure that they give you, Kopova, the account back (and an apology). We are here for you 
2 Likes
I fundamentally disagree with not providing ban reasons. They do not need to be explicit but should be categorised at top level, so that appeals are further justified ( as well as some people not making an appeal on a basis of blatant misuse of ToS/EULA etc). Categories for eg as Bot activity, scripts farming, conduct unbecoming in chat.
Some of these where applicable should initially be considered with a warning, prior to a permaban. (Conduct unbecoming in chat for eg). And would present an opportunity for those banned to appeal given said topic… controller use or reports of illicit chat etc.
I’ve known Kopo a while and he was an exceptional clan leader, NOT a Susan player, and certainly NOT a cheat. A controller player like myself, and this ban has had a detrimental effect on his clan, and resulted in some players quitting.
He’s never displayed conduct unbecoming to clan members or other players, for all we know this could just be pure resentment from adjacent players making reports with little to know evidence to support. And decisions based upon strength in numbers rather then evidential facts.
This in my view is why a category reason should be given… we pay for a service, and expect that to cover administration should a report or detection occur
Hope you do get your account back Kopo - the clan misses you !
3 Likes
As a guy who started on diablo immortal and got banned a month in when starting to get the hang on it, this situation just hurts a lot. I just know for sure I did not cheat. I have my job, my family, and some time at night to chill and play games. My character didn’t even have any good stats or power or however it’s called, can’t even remember. Why would I cheat on my nearly 20 year old main blizz account? why would I log every single month with hope that blizzard found the issue and unbanned my account? I can’t play on a new one. I don’t trust it to not happen again. I just want fairness. Ive never heard this much ban complaints on any community. Cheaters cheat, get caught, and just open another account. They don’t do it on main accounts, and they don’t fight that hard or have that much attachment to their accounts.
Heck, theres even a discord channel with hundreds of victims of this madness. Just to support each other because that’s how bad it hurts to get your account taken from you, being accused of something you didnt do and being left hopeless.
Just picture for a freaking second that we are right. And that the issue is not if you are seeing what a system says, but rather if the system is working properly. I’ve seen Google maps delete a pic of a tree I uploaded to a parks cords because it though it was inappropriate.
4 Likes
Here are some procedure violations from blizzard:
- Quote from blizzard EULA for Germany (no German players do not get this honored, I personally spoke with people banned from Germany)
If you fail to comply with any of the provisions of this Agreement or the Code of Conduct, Blizzard will issue you a warning regarding such failure. Sanctions will vary depending on the violation (including, but not limited to, temporary/permanent suspension of the Game or Platform/Account, removal of account statistics/level rating, muting). In the event of a serious violation of this Agreement or the Code of Conduct, Blizzard may terminate or cancel this Agreement, access to the Platform or any Game License. If we decide to terminate your Agreement or access to the Platform or any Game License, we will notify you in advance unless the termination is to comply with a legal obligation that does not require prior notice or the obligation to act immediately makes this impossible. We will restore your access to the Platform or any Game License if we have good reason to believe that our action was not sufficiently justified. Serious violations include violations of important provisions such as Sections 1.A.ii.2, 1.A.iv., 1.B.iii., 1.C., 1.Di2.g., 2 and 3.B. of this Agreement or repeated violations of other provisions of this Agreement, including repeated failure to comply after receiving a warning or warning. Blizzard will, in its sole discretion, decide whether to replace immediate termination of this Agreement with a less serious penalty or combination of penalties.
Summary: Blizzard has to notify in advance and it doesn’t
- By google play rules developers have to provide a support email and they are obligated to respond to it within 3 business days
support @blizzard.com
If you carefully examine store page there is such email, but it gets ignored. I have yet to receive a reply, and I emailed over 30 business days ago.
Additionally I sent an email to legal@blizzard.com, and no reply there either.
- Blizzards practices can be considered unfair to consumers in EU
Unfair Contract Terms Directive (93/13/EEC):
This directive aims to protect consumers in the EU from unfair terms in contracts. A contract term is considered unfair if it causes a significant imbalance in the parties’ rights and obligations to the detriment of the consumer. Specifically, it prohibits clauses that enable businesses to alter the terms of the contract unilaterally without a valid reason, which could include suspending or terminating services like online game accounts.
Citation: Council Directive 93/13/EEC of 5 April 1993 on unfair terms in consumer contracts.
Digital Content and Digital Services Directive (2019/770):
This directive regulates the supply of digital content and services in the EU. It includes provisions ensuring that digital services conform to the contract and requires transparency from providers regarding the terms of use. It also grants consumers certain remedies, such as price reductions or contract termination, if digital content or services fail to meet contractual standards.
Citation: Directive (EU) 2019/770 of the European Parliament and of the Council of 20 May 2019 on certain aspects concerning contracts for the supply of digital content and digital services.
- Blizzards practices can be considered unfair to consumers in USA
Federal Trade Commission Act (FTC Act):
The FTC Act prohibits “unfair or deceptive acts or practices in or affecting commerce.” This includes misleading or insufficient disclosures in service terms, which could apply to digital services like online games. If a company does not clearly communicate the conditions under which it may suspend or terminate an account, it could be deemed unfair or deceptive.
Citation: Federal Trade Commission Act, 15 U.S.C. §§ 41-58.
State Consumer Protection Laws:
In addition to federal laws, various state laws protect consumers from unfair or deceptive business practices. These laws can differ significantly from state to state but generally require transparency and fairness in contractual relationships, including the use of clear and understandable terms.
Citation: State-specific statutes, such as the California Consumer Privacy Act (CCPA) for broader data privacy concerns.
- Check the level of effort blizzard put into appealing bans
Blizzard Support - Appealing a Silence, Suspension, or Ban
Blizzard Support - Appeal a Suspension or Ban in Diablo Immortal
relevant articles are:
This article was machine translated and may contain translation errors.
If Blizzard doesn’t even care to manually check its website for errors, what do we expect for bans.
- Now in China apparently they are obligated to respect players, and it is done so much differently
First of all check the duration of the bans, apparently they could be given a reason Use auxiliary programs or tools and not just “Severe exploitation” and the ban duration in most cases is 30 days.
I do insist the the ban trigger system is broken in its core, and people who did nothing get triggered often (while developing chat filter for susan is too difficult as we all observe), but even if the same flawed system is in place it would be much less of a problem if the bans were not permanent, but same way as in China …
4 Likes
This is the biggest level of unfairness and unprofessional conduct. To ban someone and then not even give them a reason why it happened, instead just letting bot send the usual generic message…not to mentio failure to answer on any pleas or queries to the direct support email…
Blizzard just isn’t what it used to be anymore and i sincerely hope that they snap out of it and that all players who got banned unrightfully get their accounts back, including Kopova.
Still remember the very first gauntlet i joined with your group mate, flawless gameplay and strategy, will remain etched into my memory forever!
4 Likes
It’s sadne me to see such a loyal and kind player being pushed around like this. My dear friend, a person who only helps do not derserve this, it made me think of my future in DI.
2 Likes
I´m trying not to think of the future of Blizzard and how they are developing their games and policies. It´s too depressive. I mean, are anyone thinking that things are going upwards?
1 Like
With a game like Immortal that have no seasons a permanent ban without warning and explanation is too much.
Based on what we heard Netease handle it in a better way.
For a company that made millions per day the current level of support for the global non Chinese market is below an indie company.
The only positive note is the new community manager.
Hopefully Microsoft will take a more active stance.
3 Likes
Blizzard should check it thoroughly…
2 Likes
Has anything been made clear by Blizzard yet? This is still so bizzare… please review the case Blizz
1 Like
It seems that those days are gone when Blizzard respected and valued its players, dedicated not only to their game but also to helping others. The same Blizzard that was once famous in the world of game making, no longer cares about the little things that once made it one of the biggest companies in our small gaming world. It is sad that only profit is seen through the eyes. But our eyes see much more than theirs. No support, no communication, only sadness.
3 Likes
Sounds like bliz wants people to get banned and if they make a new account, get banned again just like the from the post by Adventurer. How can people know what they did wrong and not do again if they don’t know? Some people won’t even try to make a new account in fear of getting banned again.
2 Likes
Blizzard you just should do something with it, first of all, stop sending the same answer over and over again. When you send violations of something just tell what is wrong exactly not that something was wrong.
You say you cant unban people, but you definitely can and we all know you can… Just stop being Lazy and do the right thing… Kopo a didnt do anything wrong… He was helping everyone and i would put my Hand to fire for him, that he didnt do anything… This Ban couse just one thing, many players left the game and clan went to total disaster, couse you Made us feel like everyone can get banned.
No more words for you, just unban him and stop this autobanning thing which is not Working for a long time same As your crappy system for detecting controlers which players cant use.
Hope you finally get it and unban him.
1 Like
Kopo, do you want to get unbanned? Blizzard support has been ignoring reports about the user Matys86 for a year. BattleTag: matys86, server: Cathan, who illegally transfers platinum and sells it to other players, as well as to his main character Altamii. Blizzard support is just bots, talking to them won’t get you anywhere. Forget about it and give up from Blizzard.
yes, it’s real , everyone can be banned.
It’s wrote in the rules that you accept before playng.
I think what he is trying to say is that the concern is not just about the possibility of being banned, but also about the lack of transparency in the process. Players can get banned without a clear understanding of the reasons, and the potential for the system to misflag accounts is worrying.
Additionally, the fact that bans are permanent from the outset and the appeal process often results in automated responses can feel like a dead end.
Given how much time and money many players invest in the game, this situation can cause a lot of anxiety.
The system is definitely not working good or at all ,and something needs to be done about it.
Ppl are spending money on game and also giving their own time into it ,just to wake up one day with a msg that u are banned forever,I do understand that reason of ban won’t be given cuz it can be used to evade bans But what about 7-10 days of the account ban while the real team who will be responsible for that they investigate the account,if the person is innocent he will be unbanned and receive compensation and if person is guilty then I still think that giving perma bans is bad but should give him months of ban time and chance to never do that again.Only in severe and repeating mistakes cases can be perma ban.Thats ofc just my opinion .
In this case I know kopova ,he is maxed long time ago and there was no exploit/cheating/other things ,so most likely what triggered the ban is use of controller .
Short summary-hire real human ppl who will investigate and deal with those matter ,can’t let the bot do all and leave it with 0 customer support.
Just Psycho -Archbishop Lazarus
1 Like
With you, Kopo! As I said before this is unacceptable, reason for which I stopped playing any Blizzard games. This “system” is just comunist. Where is the presumption of innocence? They shoot first and don’t even ask questions later. I’m disgusted 
2 Likes
Maybe blizzard will look into this some day
Maybe even GhostSignals, our beacon of hope here on this forums 
Or maybe this becomes another case like Warlord’s Deathwheel, where after 10 years blizzard just fixes it silently …