I so agree with you. I really hope you get Your account back. The system is really twisted. We miss you in game Kopo <3
/Iselin
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I really hope that Blizzard (and other gaming-complanies) looks into this, both to learn how to not treat a valued and beloved player and to see how strong a community works when unfair decision are being made.
Kopo, we stand behind you strong and we really miss you in the game (I fell like the who game has gone crazy after this happen).
Much love and much support, JojosHero 
Update: lol, as I wanted to further write and see what we can do, I got the info that one can only reply 3 times to the same topic⌠So sad. But now at least I hope that Blizzards sees that this topic is far away from dead (and that they should do something)
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Just a bit of encouragement for people in such a situation
When you tell your whole structured story to your banks chargeback divisions with all the evidence, you will win.
By the way, blizzard does stall and fight this as much as possible, I went through all possible rounds a chargeback process can go.
Today I finally got my funds from yet another chargeback, this one was filed on July 1st, so 7 weeks for the whole process.
Fighting all chargebacks one by one, as items in the shop you buy have to all be described separately, and preparing the packed takes a bit of time, even if you already made yourself a template and got precedents.
Unsurprisingly, itâs not made easy for you as a customer, and even after multiple chargebacks and more in the process, I still can not contact blizzard directly ⌠ohh well.
P.S. I wanted to post some screenshots from my blizzards account order history to show how it looks, but I canât, if anyone has tips on how to post screens here please help
(I will blur out personal information and its literally blizzard domain website screens, so all within forum rules)
If only someone had made a thread explaining exactly how to do so.
Oh, wait⌠
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Thanks @Meteorblade ! Your topic should be pinned)
To be certain its all within forum rules I obfuscated even my own personal information, but you will get the idea anyways
As I understand now I need you to repost it, to be shown as image
https://imgur.com/a/k27oFjj
Embedding for youâŚ
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The game is so much poorer with the absence of Kopova, to literally hundreds of players (spenders high and low).
There are limited beacons of real knowledge and inspiration, and here was one you carelessly tore from the fabric of your own game.
Blizzard should care: you promote and culture some âDiablo Immortal Partnerâ streamers, to engage with us, but the majority of these try and fail to have such influence as Kopova on your players.
Each time I think about itâŚ, it is the injustice of a zero-explanation insta-ban, and the faceless automated responsesâŚ. On an asset that had such commercial, social, and societal value to you BlizzardâŚ.
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I want Kopova back in our Clan, he is always friendly helpful and very fair and nice to others, so give us Kopo back!!!
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How did you get Blizzard not to delete your thread? They have deleted all my Threads about my case (bc of forum ToS), they have already perma suspended me 3 accs. the main one and another 2 that I made from scratch to play again (the last one I even didnât touch the market and BGâs, itâs crazy 
)
Thank God I only bought battle passes, good luck whit your charge backs 
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Well technically I posted my story here, and I am discussing the process regarding handling suspensions, this part is not against forums code of conduct.
Of course I would like Blizzard to review my case but your right under forum rules asking that directly is forbidden, and I have read all the rules to make sure Iâm in the clean.
Additionally at this point I would only want my case reviewed for the sake of proving I did nothing wrong and its a blizzards mess up, I have already made chargebacks on all transactions that qualified with the banks dispute time limits. And my trust in blizzard is not just shattered its completely gone, since getting banned I have not played any blizzard title and will not play it ever again.
At this point this topic is to raise awareness of the practices blizzard has, and with my recent success to encourage people who consider themselves a victim of fraud to try and go for chargebacks.
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They need to say the reason and then give a warning, and perhaps a short ban depending on what the player did and showing proof. So the player can stop doing/change what ever it might be. Permaban + without saying reason+ auto reply is very poor customer service. People deserve better treatment. If a human does look into the matter, they should say the reason and stuff. Not just âoh we looked into it and your ban stays. Byeâ Thatâs not helpful
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People get penalized without them knowing the actual grounds as to why.
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I saw this post you shared. Itâs quite a bit of a red flag for implying - âoh, donât expect us to give you any reason at all, blah blah blah, since itâs the standard in gaming communityâŚâ And such disregard for players makes us question player support and customer service⌠As you can see in the threads, whichever forum category it may be, itâs always just us players giving input to other players⌠The presence of those who should give voice or response seems quite faint, hardly can you even call a âreal presenceââŚ
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again absolutely shocking that they feel unhumanised bans can take place⌠weâve lost a great clan leader and now heâs moved on⌠Ravens wonât be the same
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Hey All,
I know that this thread has been going on for a while, but I just want to remind you all that this is not the place to discuss bans and actions taken on individual accounts. This is a conversation to be had with our Player Support teams, and not in the forums. Nobody in our Forum Team is able to assist with these kinds of investigations or account specific issues.
We also will not be able to discuss the reasons behind bans, as these kinds of reasons historically have resulted in people looking for ways to circumvent the banning criteria. This is a common practice in the gaming space, and not exclusive to Diablo Immortal.
A couple of days ago someone posted a link to the official Chinese DI website which had a published article showing a list of at least 100 banned players, which included the reason they were banned, i.e. automation / botting (if I remember rightly). Playersâ frustrations are because they can see the Chinese DI team are not only willing to give reasons for bans to players, theyâre willing to publish the reasons publicly so legitimate players can see that theyâre actually doing it, and then they see the Western playerbase receiving bans with absolutely zero explanation, even privately to the player. Theyâre not asking for exact reasons, just a ball-park, e.g. automation, third party purchase, etc.
Itâs not even the same in the Diablo Immortal gaming space.
Your own Chinese division published reasons theyâd banned over 100 players.
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I also got suspended (3 times in a row), I created 2 new one accs from the scratch and again got suspended after 2 month playing each oneâŚ
The thing is⌠If Iâm a legal player and I did not cheating/exploiting, etc⌠as u sayâŚ
How the hell am I supposed to know whatâs wrong with my computer or hardware devices, so it doesnât happen again on my next account ???
I just want to keep playing the game, but every account I create keeps getting suspendedâŚ
Iâm sure thereâs an algorithm thatâs detecting some series of things we do with the controls as a cheatingâŚ
Bu well⌠keep using the worst ban system in Diablo Immortal, itâs garbage.
There are no real people reviewing the cases behind the appeals.
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Hey, thank you for your reply.
I appreciate your help with directing whom to contact, the problem is, player support doesnât exist. All you get is automated replies.
On my first contact I got : âwe looked into this, nothing wrong on our endâ
But in fact I have went through chargeback processes with all stages of disputes. And a 3rd party when money was involved ruled out that my claim of being unjustly banned is correct and blizzards that I broke ToS was unsupported. Because if I was justly banned, than under blizzard ToS I couldnât win the chargeback disputes.
Yet what you call âplayer supportâ is unreachable and those machines or humans clicking automated reply templates donât seem to care.
If I am wrong, and so are many other player, could you kindly direct us to the real player support and how to reach them ?
People of this forum saw hope in you, you are the first real human to interact with us from blizzards end for a looong long time.
While probably the intention of this process is honourable.
If, for example, a player has gone through 3rd Party Arbitration, and this process has been found at fault.
This renders continued defence of the process entirely questionable.
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Just charge everything back. They donât deserve your money.
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