Didn't receive the mail "Gem Surge Event Point Correction 2" in my alter character, and i run 30 Leg Crest the day 01/21/2025

[WacuKo-1141]

I send a ticket to support battle.net but i didn’t resolution to this case, i see many players have the same problem and the event “Gen Surge” will end soon.

[GarnMcGaughn-1559]

You posted this 11 days ago. Posting again doesn’t help.

My alter character did not receive the mail "Gem Surge Event Point Correction 2", so i use 30 Leg Crest by the day 01/21/2025 in my alter with the name "WacuKin", but if i received in my other 2 character in the same account

In addition to a description of the bug you are reporting, please provide: Device Type: phone Device Model: M2101K7AG Device Operating System: Android 11 Diablo Immortal App Version: 3.1.3

[WacuKo-1141]

Of course I know, but we haven’t received a response or resolution to our case…
For this reason I insist in the claim.
Can you contribute to help us? Are you a GM, developer or someone from the Diablo Immortal staff who can solve this problem in many players??