Crashes after installing latest nvidia driver and PTR

Technical Support
1

I have ran D4 flawlessly for months and fine the past few days(even after latest patches.)

I downloaded PTR today and would not let me launch due to a 2 month old driver. I install and PTR is stuttering and crashes. It does the same on retail server.

  • I uninstall and revert to 560.81 driver and crashing still

  • I uninstall PTR and no change still crashing

  • All my graphical settings are the same

  • Scan and repair came back fine

  • UPDATE: I can’t even load Infernal Horde, it crashes on player load screen. Uninstalling and reinstalling game now.

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2

You may have to use the DDU GPU driver removal tool. There are instructions on how to use it properly on their website. You can find a link to their website under this page:

-Game crashing after Nvidia Update - #14 by DTMAce-1687

Better steps can be found here:

-Game crashing after Nvidia Update - #2 by DTMAce-1687

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3

So far this helps,

Crazy thing is my laptop CPU temps were getting high (92-94c) now they peak at 82c after using DDU gpu tool… I was about to repaste.

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4

Well that may be an indirect result of reverting the driver.

Some laptops also share the heatsink for both the GPU and the CPU too. My MSI with a 3050Ti shares its fan and cooler with the 10th gen Intel i5 CPU. So they often run similar temps when gaming on that laptop. Though I rarely game on it anymore. Its mostly used for office work nowadays.

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5

did the same thing dl that driver and gets as far as loads chars. Press play and ends up a black screen. And finally a close program screen

6

Just downloaded the PTR and tried to play. Crashes on launch with Fenris error and this code.

First launch 74F00D27-8B6B-4423-B9E2-3B55622C0476

Second launch 98FB341E-28E1-4CE2-B858-443F6B474A85

Was hoping to check it out.

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I experienced the same thing. I had Windows roll the GPU driver back and that fixed it for me. Hopefully anyone else that’s having this issue can find an easy fix.

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