Hey folks,
To provide some clarification here:
In order for you to have been able to create online characters in Diablo 2: Resurrected, your console account must have already been connected to a Blizzard account. If you weren’t already connected, you wouldn’t be able to sign in to play.
If you link your console account to a new/different Blizzard account, you’ll receive the progression associated with that newly connected Blizzard account.
Based on what is being reported here, it sounds like you’ve all linked your console accounts to secondary Blizzard accounts resulting in receiving the progress from the new link and losing access to the progress associated with the previous Blizzard account.
xDontTryMex - you appear to have 2 Blizzard accounts. The account you’re currently posting on is the one currently connected to your PSN account. Your other Blizzard account, under a different email address, appears to have last played D2R back on the 26th which is the same day you created this thread. That would seem to confirm that your other Blizzard account was the one previously connected to your PSN account. To access that progress, you would need to re-link to that account.
MajorBlood - The account you’re posting with is currently link to your PSN account. It looks like you also have a second Blizzard account under a different email address. That Blizzard account appears to have been the one that was originally linked to your PSN account. If you would like to access that progress again, you’ll need to reconnect with that Blizzard account.
Nephalem - Same situation. You appear to have 2 recently active accounts. The one you are posting with is currently linked to your PSN account. Your other Blizzard account, which also host your other owned Blizzard games, was last seen on D2R on the 27th (the same day you posted). To regain access to the progress you originally made, you’d need to re-link your PSN account with that specific Blizzard account.
It takes a fair amount of time to pull up all this info, but hopefully those in the thread can see the trend here. Please review the Blizzard account you’re currently using, and then consider previous email addresses you may have used for a Blizzard account.
We won’t be able to provide email addresses / specific account information over the forums. If you need help tracking down a Blizzard account, please visit our support website and ask them to help you locate it.
https://battle.net/support/help/product/services/316/979/solution
If you can provide possible email addresses, or BattleTags, that can help the Game Master team narrow down the search.
Please note: Progress cannot be combined from multiple Blizzard accounts. So if you have made progress on your current Blizzard accounts, you’ll need to decide if you want to change the Blizzard account you’re connected to or stay on the same account.