Close to $50 spent on cd keys for my brother and i to be able to play d2 LOD in hype for diablo 4… still cant loggin to the servers east or west… wtf is going on please someone reply.
This just happened to me. Bought a key for both and haven’t even tried playing online yet but already seems like we have a ban. I don’t get it.
I installed last night and got to play for a little bit before I logged off. Now today, I cannot login at all. It’s looking like people have been dealing with this since at least 2017. Had I known that, I wouldn’t have bothered buying the game. Are the devs even supporting this game anymore? And if not, why are they still selling it?
My new attempt to get an answer:
Im having the same issue !!
Well everyone I have some news, from my journey through all of this, just to try and play this game which I’ve owned for 10+ years with a friend, who just recently purchased the game.
Mind you, this is my 4th <------ attempt to contact support over the past couple days only to get absolutely nowhere, I started to get slightly upset.
Info: You are now chatting with Ankunine.
Ankunine: Hey! Game Master Ankunine here! How are you today?
You: Well I’ve been better, third times the charm hopefully
Ankunine: I see you have some follow up questions about connecting to classic battlenet?
You: Yes, our chat was disconnected with the last fella, he sent a message claiming I have an IP restriction, I
haven’t played Diablo II NOR had it installed in over 10 years, I try and have been trying for the past week. I
finally get some assistance or at least I thought so I jump through hoops to make sure the game and my network
is compatible and he comes back and tells me I have an IP restriction
You: How is it even possible that I have an IP{ restriction when the last time i played the game was in a
complete different area, literally miles away
You: I have multiple friends who have recently purchased the game after the announcement of D4 and NONE of
them are able to log in to battlenet either… Is that saying they ALSO are IP banned before playing the game?
Ankunine: The system is automated, generally VPNs or business networks can trigger that.
You: Well I am on a Private home network, NO VPN, no public network, no business network, its my desktop
gaming PC which is literally never moving
You: So automated system that banned multiple players BEFORE PLAYING THE GAME?
You: does that not sound scuffed to you?
Ankunine: it will apply the lock when players try to access Classic battlenet.
You: Okay… so what are we going to do about this?
You: Since I sent in ALL my information in, you can clearly see that there isn’t a VPN or any other issue
Ankunine: The lock shows that it will be lifted on the 21st. We do not have an option to lift it before then.
You: So a failing system which automatically bans players, actually doesn’t just ban them it IP bans them from
playing, is happening to people PRIOR to even playing the game, AUTOMATICALLY and there is NO possible
way to resolve the issue, OR remove the IP BAN which WAS PUT ON THE ACCOUNT FOR NO REASON
WHAT SO EVER… I truly don’t understand, I AM NOT the only person this is happening to, the forums are
LOADED with others who are having the same Battlenet issues THE DAY THEY BUY THE GAME. THIS IS
TRULY UNACCEPTABLE
Ankunine: I wish we had more options here. The Battlenet system is 20 years old we don’t have many tools for
it aside from being able to look into things.
You: Is that why people can post a ticket and never get responded to? because you are ill-equipped to do
anything about it? I truly don’t see how a multi-billion dollar company can be this foolish about a product.
falsely advertise it on its webpage, offer literally zero assitance in any issues a long time customer is having I
just can’t even wrap my head around it
Ankunine: I do understand the frustrating. I wish we had more we could do here, but it is considerably old
technology that at this point is just maintained. The security measures are very different from our current
battlenet platform. Currently there’s no public announcements on changing it.
You: i truly feel as if the software was designed to auto ban every player as they attempted to log in, players
attempt to get assistance on battlenet and cant and do what? there is nothing we can do about it at all
Ankunine: I’ve been able to log in and play with no issue. There’s several thousand players logged into Diablo II
and other games on the Battlenet platform. So that is not the case.
You: and several thousands im sure unable to because of this bogus issue, have you looked at the forums? the
last 2 days like 10 posts about the exact issue
You: and yeah all of those people and those who responded to it are also who knows on VPNs or whatever its
just the most bogus thing I’ve ever heard, just because its a small player base it gets literal 0 help
Ankunine: most games do not get support when they are that old. I wish we had more options available to us, but
we can only look into this to see what happened.
Ankunine: Is there any other questions or other things you needed to talk about?
You: So heres my issue now that you arent going to do anything about this problem. Lets skip ahead into the
future, 11/21 the ban is lifted… I try to log in AS I DID BEFORE… I what get AUTO BANNED AGAIN?
You: If we can figure out WHY this happened, then lets figure out WHY I was auto banned for downloading a
game off of the battlenet and trying to log in over a home network
Ankunine: On our end it is showing due to the ISP, but it specifically called out something about a China ISP on
the error message.
You: Spectrum is my ISP and China is on the other side of the globe this is almost laughable its so bad
You: You obviously didn’t want to help me from the start, its obvious in your responses. So i appreciate your
time I guess I’ll have to move to China to play
Ankunine: I wish had had another option here. Please take care. Feel free to close chat when you’re ready.
You: id like to do your survey
Ankunine: You’re free to make the issue as resolved and it will send you one.
You: If I said it was resolved I’d be lying to you and me
Ankunine: In terms of it being resolved, the resolution is that we would have to wait out the lock time. I
understand it’s not the resolution you are seeking, but that is our resolution to this situation.
Ankunine: I do need to head off to the next player. Please take care.
1 Like
Shammallama, thanks for having shared this conversation.
I will spare myself the frustration that you have expierenced and I have decided to NOT make a ticket myself.
Clearly there is no goodwill to solve an error that has been created by the company itself.
As you said it in your conversation: TRULY UNACCEPTABLE.
1 Like
I wanted to forward along the results I received. They are absolutely zero help. I do however recommend every single person make a ticket, contact support until this is at least looked at. The GM clearly didn’t give a crap of my situation nor did he want to help mend it.
Hello, one more here chiming in with the exact same problem. Submitted a ticket and just got a reply today with a reference to this: Temporary Play Restrictions in Diablo II (2000) - Blizzard Support, and saying that my restriction will be lifted on the 27th of november. I literally just bought this game for 20 dollars, haven’t done anything wrong and now i’m not able to play until the 27th of november (that is, IF i dont get banned again)
1 Like
That is what I couldn’t get across the dim GM involved… I asked why I was IP banned and all they could say is it had something to do with China… and come 11/21 when I get unbanned I will get an instant rebanned? I have multiple friends who just purchased and are unable to play and the GMs basically just either don’t respond or they say oh you were IP banned for no reason… that’s all I can say… they have nothing to offer long time customers about this bogus issue… and 10 forum posts and not a single response from them YET
I just got off the phone with blizzard support after 5 days of fighting this issue, attempting to install the game from the blizzard site to immediately not being able to log in. The reasoning blizzard provided was that there was activity on my IP address associated with China… basically they said we have no idea and we can’t figure it out so we are going to give you the most generic bull crap response we can draw up.
Multiple friends who just purchased the game and have never even attempted to play are also IP banned they must’ve been in cahoots with China as well. I’m baffled by the customer service and they all need fired!
There have been seriouos rumours that China is planning to take over the world… Apparently this is only the beginning…
No kidding… With that kind of service, you can keep the customers in the dark as long as you want… There has been a mistake somewhere and apparently it’s extremely difficult or costly to repair it… meanwhile… keep on fooling your loyal customers…
This is a travesty, no blue replys here yet.
The GM told me that the forums are used for players to communicate not for responses to be made… that was when I asked why no one was ever replied to about this whole issue… they basically are saying BECAUSE WE DONT HAVE TO…
Hey there,
It looks like the penalty was placed several days before the purchase for whatever reason. Here are a few likely causes of the issue:
- Third party CD key was used
- Private server client was used
- VPN/Proxy service was used
More details on these restrictions can be found here.
None of that applys to myself or my brother at all. Ive got the digital receipts for my BLIZZARD PURCHASES… Private client? Nope downloaded it from the classic clients section on YOUR WEBSITE. VPN/Proxy ? Dont use them… It sure as hell wasnt these two reasons
- Scrolling through skill selection too quickly using the mouse wheel
- Repeatedly leaving an area and coming back to change shop or gambling items
We cant even make characters and connect to a game… Your response is the same blatant BS response every blue is giving out and it doesnt make sense because none of it applys to myself and alot of others, you guys are REALLY DROPPING THE BALL.
This is the exact same, frustrating problem I’m having. I’m not using a VPN. I’m not using any kind of shady hacks or cheating. I’m just trying to play the game I paid $21 for. I don’t care if it’s old. Because it’s being advertised as still having online access. I was banned 2 days ago and I still can’t get on. For doing nothing wrong at all. At least return my money. This is ridiculous.
Hello. Well, I’ve had some troubles myself. Is your client updated to 1.14d?
If not, download and install the 1,14d patch and try again.
https://us.battle.net/support/en/article/7836?utm_source=internal-TechForum&utm_medium=posting&utm_campaign=BlizzardCS&utm_content=solution
Choose Diablo II and download the suitable patch (if you have LoD or not, just choose one). Install and try again. Worked for me.
Sorry if you already tried that, didn’t have time to read the whole topic.
Good Luck!
This whole banning system is trash much like the customer service we receive. Claiming someone gets IP banned BEFORE purchasing the game, before PLAYING the game, before LOGGING IN for the FIRST time, yet it is totally the players fault and their ISP… Not some janky a$$ software that bans players that JUST purchased the game or THAT HAVENT PURCHASED IT YET
1 Like
Everyone! Here is your solution.
3 Likes