I hope this helps you, I am beyond frustrated with this company and they need to realize that thousands of players have been falsely banned over doing nothing… some of us just trying to log into the game for the FIRST time… some the first time in 10 YEARS. The first thing the system is to do is IP ban? For NOTHING… oh and they can’t remove the ban so you gotta wait it out… it’s all bogus and I truly wish our community could come together and actually get a result in this matter