WOW tokens just brought and didn't get them

[Lockress-remulos]

anyone having the same problem?

[Nikolo-proudmoore]

There have been a few posts about it today so it seems like other people are having similar issues

Bought WoW tokens from AH and vanished

Spent the gold to buy 2 wow tokens and the tokens never appeared. Gold was taken from me…

Starting to get nervous

I just bought two WoW tokens in-game and they weren’t mailed to me immediately, like always. It’s been about 10-15 minutes and I still don’t have them. It’s not a UI bug, they’re just not there. I have no mail. I’ll probably wait until tomorrow morning before I open a ticket, if they’re still not there, but it freaks me out, because unless Blizzard can see things I’ve recently purchased off the AH, there’s no actual transaction history listed for this. It only shows up as a transaction if you u…

[Sendryn-sentinels]

It can take up to 24 hours.

Didn't Receive WoW Token Purchased in the Shop

[Shiihura-stormrage]

This is a post about people buying tokens with real money to sell for gold, but the people in this thread seem to be doing it the opposite way: paying gold for tokens to redeem for balance/game time.

In my experience buying tokens this way has always given the token in my mailbox instantly so this bug seems to be something new.

[Archibald-shuhalo]

Me and my sister’s account are having the same issue. I will post when it’s been 24 hours if we haven’t gotten it yet.

[Shenny-thrall]

@Lockress-remulos

anyone having the same problem?

Yes. I’ve been freaking out about it for the last 12 hours.

@Shiihura-stormrage

This is a post about people buying tokens with real money to sell for gold, but the people in this thread seem to be doing it the opposite way: paying gold for tokens to redeem for balance/game time.

@Shiihura-stormrage

In my experience buying tokens this way has always given the token in my mailbox instantly

The second I saw that the two I bought weren’t in my mail, I knew something was wrong. The longer time passed, the more worried I got.

[Archibald-shuhalo]

I sent a ticket, and they refreshed my mailbox. It fixed it. Anyone that has this problem might want to do so as well.

[Archibald-shuhalo]

My sister’s GM didn’t refresh her mailbox and is in ticket again. Be sure to mention that if you make a ticket.

[Shenny-thrall]

@Archibald-shuhalo

they refreshed my mailbox.

You can refresh a mailbox?

@Archibald-shuhalo

It fixed it.

I’m happy for you! At least now I know there’s a way to fix this.

[Archibald-shuhalo]

I think that the gm wanted to reset her interface. That is why they didn’t refresh it. After I had her refresh her interface shortly afterwards, she got it.

[Archibald-shuhalo]

Only a GM can refresh your mailbox as far as I know.

[Shenny-thrall]

Good news! My problem was resolved!

https://imgur.com/a/2oeOF2B

Apparently, somehow my mail containing the two tokens got deleted. I wasn’t aware that was even possible, because it says in some support article somewhere, that tokens can’t be deleted. The GM that helped me said it could potentially have been an addon that did it, but I can’t imagine which one it would have been.

For those who have experienced this problem, make sure to just disable all addons, next time you buy a token, just in case. I know I will.

Shoutouts to Xyresyk for helping me!

[Gundai-malganis (Gundai)]

The same thing happened to me today. I sent a request to the GM. There is some sort of bug or an issue with the WoW tokens.

[Lockress-remulos]

I finally got my 2 token today thank you.

[Dimwater-tichondrius]

@Archibald-shuhalo

I sent a ticket, and they refreshed my mailbox. It fixed it. Anyone that has this problem might want to do so as well.

i sent a ticket too,but there is no response.