Just to cover this… at no point in our history was live chat or the phone number used for appeals. Even if they were currently available, you would not submit an appeal there.
The point of an appeal is to catch the occasional mistake that may happen when applying an account action, so that the record on the account can be cleared, assuming an error is found.
We try to get to everyone as quickly as we can, but unfortunately response times vary,
Sorry if the category is not as transparent as it could be. Most things that don’t fall under a naming or chat violation, but aren’t part of cheating/botting/exploitation, can sometimes get lumped under game disruption.
To answer your question on what you did, it would be option 1 from your ticket. Keep in mind, we don’t look into what associations you may or may not have with each player, nor would we have any idea what third party channels you may be in with them. We look at events and chat.
Your appeal will be answered as soon as it can be and the matter reviewed.
Edit: I can definitely see how this was started though. In the future, it might be best not to troll your group.