FFXIV for example updates their game off peak from their country of origin so their country of origin player base isn’t effected too much during their peak play hours. Would be nice if Blizz showed some love to their country of origin too.
It has nothing to do with their playerbase and everything to do with when they are available to do maintenance. It’s usually in the wee hours for us Americans, but it is during work hours for Japan.
I would hedge on the fact that they are completely understaffed.
Business models are based on min/max concepts with little to no room to wiggle.
I am not stating there is zero mistakes or incompetence as every company has a knucklehead or two but any company that struggles or has a lot of challenges in transitioning is usually suffering from a lack of support.
I wonder who is doing the Program( Not software oriented title) & Project management for these teams?
It’s the time the fewest people are playing. I am sorry it negatively impacts you, it does me as well. HOWEVER, expecting (or asking) them to fund multiple teams to do multiple maintenance across every time zone isn’t even a tiny bit reasonable.
Their idea of competence is how a web site like Twitter balloons into an unprofitable and unsustainable company of 7500 employees, where nothing actually gets done in a day.