Why is the staffing so absolutely abhorrible when WOTLK is having many of it’s legacy players coming back, paying a higher subscription price, yet still we see some of the worst customer support wait times we’ve ever seen? This must be a staffing issue, why does Blizzard think they can run their business like this?
Before I get people replying the sub fee hasn’t changed, it has for Canadians, before I hear about the dollar values being different, they also were back when WoW first came out.
If someone gets let’s say a 7 or 10 day wrongful ban, what is the point of appealing it when you’ll be able to log in before you even hear back? Hallows end event will be ending soon and it’s an event that requires you to complete limited time frame achievements for Reins of the Violet protodrake. This achievement will then be unobtainable for an entire year after the event ends.
Actiblizzard, where is your support staff?
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EDIT for Feedback reporting: There was one or two instances of me accidentally double clicking a macro recruiting for a raid or guild. Maybe the dials should be turned to make it so if it detects you saying the exact same thing twice quickly it doesn’t allow the 2nd message to go through? This would greatly reduce accidental instances of spam.
New strategy: don’t say stuff that gets you banned.
X to doubt on it being “wrongful” too. You could always bring your case to the Customer Support forums, it’s always fun seeing them call out people who left out key details in their story.
The wait time for tickets/appeals is currently exaggerated because the support team has been receiving a high influx of tickets due to the recent releases of Wrath Classic and Overwatch 2. The reality is around 10-13 days?
Regardless, that is why the wait time is showing up that high! It’s usually not that long, though.
The point is that if they reverse the suspension then it is removed from the history on your account, so if you do get in trouble again there won’t be a mention of this on your account and they will take that into consideration for the punishment.
If the appeal happens after the suspension has completed then you can ticket to get time added back to your account.
There is sooo many folks appealing automated bans/automated silences that apparently even the appeals/ticket process is backed up
Last time I checked up on the classicwow reddit page, there were multiple people who had been waiting on appeal tickets for “8-10 days” for their 7 day bans
If the ticket wait times have creeped up to 15-20 days - while the automated ban/silence is usually 7 days or less - then that is truly a sad state of affairs (ticket wait times being longer than the actual punishment)
Don’t. It isn’t worth the stress. Seriously… don’t.
No matter how little sense it makes to you that you were banned, silenced, whatever the case may be; no matter how unjustified you know it is; no matter how infuriating the entire mess is… let it go.
Exactly, people like Galabris are the reason why Johnny Depp had such a long uphill battle, Guilty until proven innocent. The chatlog pulled up for my ban was private communications between a best friend of mine and myself. I swore in that communication, but we banter and talk like that to each other all the time, in discord and out. The fact that I was likely reported for something different, but blizzards automated system pulled up a chat log from 5 days prior between me and a friend to justify the report due to there being a swear in it is not justice. That is an automation failure.
No one else can see a private conversation, and GMs will not go after unreported conversations unless they’re there, on the spot, and see it publicly.
Either that’s the case, or you were actioned against a different part of your conversation, or a different conversation completely. The email doesn’t always show the exact thing you were actioned against, just part of the conversation.
You can always try the Customer Service forums who may be able to provide better insight as to why but they will not take actions against appeal requests. They will also not really hold back if they see something said that was blatantly against ToS.
