“I think your friend reported you too, for what it’s worth. They don’t auto pick up bad words lol unless maybe it’s a REALLY bad word”
Can I get a confirmation from a blue that the correspondence between a friend and myself including a swear in PM’s weren’t automatically picked up by the banning system?
The chatlog pulled up for my ban was private communications between a best friend of mine and myself. I swore in that communication, but we banter and talk like that to each other all the time, in discord and out. The fact that I was likely reported for something different, but blizzards automated system pulled up a chat log from 5 days prior between me and a friend to justify the report due to there being a swear in it is not justice. That is an automation failure.
Why would this ban come 5 days after the event though, I had a small disagreement with a guildmate 5 days later, and I feel he reported me, within an hour or so from our disagreement I was banned, which seemed sort of out of left field, then it referenced the different conversation between a friend who ensures me he did not report me from 5 days prior.
I am not sure what they will tell you about this. What they don’t do is scan chat for violations.
What does happen is that chat logs are attached to the report when it is submitted. How much of the chat logs, and from what channels, I don’t know. It is possible a report captures all chat channels at the time of the report. A Blue would have to answer that.
Further, GMs have access to all the logs, even ones that are not attached in the report, to review how someone is acting in game. That is not automated though, that would be manual review by a GM when they are handling a case.
Just to clarify this point, there isn’t really leeway when they receive a report. It’s generally black and white. Did they say something that broke the rules? Yes, then an action is applied.
The leeway here is more about the guild environment. Generally, if you’re in a guild, there’s a familiarity with the other people where more offensive language might go unreported. Especially in the sense that you wouldn’t want a raid member suspended for the next progression night.
GM’s are less active with policing guilds, because the Guild Leaders do the policing, and a player can always remove themselves from the situation. But once a violation is reported, there’s not really leeway to say “well, he said it to a fellow guild member, so it’s fine”.
Not always the case though. I recall not too long ago someone had been reported and suspended for something they said in guild chat that had been reported (and one of our SFAs confirmed that was where it stemmed from.) Just because Brosef and Joey are totally cool with what one another is tossing back and forth, it is still technically a public chat that can be reported if it is offensive to someone else who doesn’t appreciate such banter.
It’s less likely to be reported because of the fact ideally you’re guilded up with like-minded folks, but it doesn’t make anyone inviolate.
You were given the response. Your sanction was due to you spamming LFG chat. Though if your friend reported you due to language and you were in fact, using it? That could have been taken into consideration, but your sanction was based on your spamming.
I have a guild recruitment macro, which I post periodically, and a couple times I double clicked it by accident, you would think that the antispam features already included in game would be enough to limit the chat to an amount they set, maybe those features should be tweaked to stop accidental double posting.
That would do it. The chat limiter is a max limiter, not the “rule”. Just because you can post every 30 seconds or 4 mins, does not mean you should. Spam is often partly defined by what your realm mates feel is too much. If a lot of people report you then a GM may agree that you were posting the message too often.
Says the 2 ways is the community forums (which we are on currently), and in game. Not sure if trolling, but I’m sure you can tell I can’t use the in game feedback tool. Although if a GM wanted to lift the suspension, I would love to suggest this feature.
This is the Support forums, not the community forums if you can’t find an appropriate area GD is always a good place which I see you already have a thread so you could add it to the opening post.
As such they will not do anything with your feedback here, you can always send your suggestions ingame after your penalty is over.
The Spam throttle does prevent more than two messages within a 30-second time frame. But as Mirasol said:
If your realmmates don’t want to see your message, then Blizzard will take that into consideration. If you are on a realm with fast-moving chat, 30 seconds could be ok, but know that it’s also contributing to the chat moving so fast.
Just remember that if you post every 30 seconds, as the throttle “allows”, it’s generally going to be the same people seeing it. Especially for a guild recruitment message, if they didn’t join the first time, the second time isn’t likely to convince them. Give it a few minutes to hopefully cycle new people into the chat, so new eyes can see and consider the message.
The big red flag I noticed beyond the number of posts would be that you are posting it in LFG. They are absolutely cracking down on people misusing that channel. Guild recruitment belongs in General or Trade. LFG is for that and that alone - building a group to run something. We have seen people warned, silenced and even suspended for posting anything else that isn’t it’s intended use. Yes, you may see people misusing it as well. It may be that their reports haven’t caught up with them as yet.
And also -
Forumcat is correct about your suggestion needing to go to General Discussion. The reason for that is that absolutely no staff comes to this forum except for our SFAs, and they do not accept or relay feedback. This forum is singular in that no data is collected from here. Every other forum on this site though? GMs, CMs, Devs - the whole gamut of staff will collect their data from them. Just not this particular forum.
