I’m glad you’re here. I didn’t want to make that presumption, but I was wondering the same. I know some tickets are being marked as resolved and not able to be reopened, so I had half wondered if this might be just another aspect of that mess. Or just the auto decline on the first go and then a proper appeal after that? I just don’t know.
And to add in with Mirasol’s thread share, this is the other fellow who seems to be in a similar situation - or rather, they were.
I would appeal again. Reference the ticket number of your original appeal ticket and any others, just make sure to say that you were unable to resubmit the original for another look over.