It not the GM’s it the system of having to get in contact with them that is frusterating.
And if you got a problem not on the list you can’t do anything. I had some issues and was unable to get in touch with a GM all I could do go to the forum and ask for help.
This description helps a lot I hope it does for a future reference.
What is listed in the categories that get you to be able to make a ticket.
… I’m honestly starting to think GMs need a hug and a friend to play with…
Umm? They the wanted friends they would make ticket opening easier to allow more people to get in touch.
Yeah, that’s not the GMs’ faults, that’s the Developers’ faults. They’re like telemarketers – they only run the lines; they don’t dictate how they’re run.
Edit: Sorry if I don’t know the name of the people who redirect calls, that’s the first word that came to mind.
So…what issues are we worried that the GMs aren’t covering?
True. Though still same company.
Don’t know I guess the OP wondering what the GM’s are doing. Guess there is no issues.
That’s the main topic right there – especially since Zarlea pointed it out herself.
As someone who had worked in customer service, support is very good. It’s even better when compared to most other MMOs.
Given the number of clientele, the amount of requests for information that is already available, the bogus requests and then actually actioning the real jobs support turnaround is quite good.
Hey now, thats not true.
Last time I opened a ticket they also directed me to WoWHead.
No. Thats the California work ethic.
Its even worse in the cs forums where blizzard expects players to answer questions. The CS groupies are more than happy to do someones job for free through.
if you’ve ever worked in a customer service field, you’d realize that the majority of things people ask for are ridiculous and they can deal with it theirselves in a few seconds, either by restarting the game or a quick google search, instead of clogging the support ticket queue.
for me, what comes up in my head reading this is that you aren’t typing out the issue and are requesting to talk to a GM, instead of following through to see if there is an automated way in the service triage to automatically do it.
The CS forums are not a means to contact GM staff though, it’s not staffed by in game support, and not around the clock like opening a ticket. It’s more of an information desk, where others point you to where you should be looking for information. There have been plenty of players helped with in game issues over the years though.
Then try being more specific with the issue. The support system is meant to be a triage to your situation, and guide you to where to get that help.
On the old forums there used to be a sticky post with a lot of information on this subject.
so doing a persons work for free. Gotcha. I know a multi billion dollar company cant afford to staff things… but why should they when there are tons of groupies clamoring to do the work for free.
There is no work, again the forums are not a means to contact a GM.
The primary purpose is noted in the sticky post of the forum.
Are there people employed by blizzard on that forum with a job to do? Yes or no.
If you answered yes then There are groupies doing a persons paid work for free.
Thanks for showing another “valuable” mvp post.
Recent surveillance caught a GM in the wild performing his duties
I wish they would bring back the GMs. Yes it is a matter of being able to contact/request human help because of the support ui. They created so much fun in Vanilla and BC. Best customer service people ever! I was new to gaming and this kind of game having followed my hubby and son into Azeroth. Kindest people ever to me over the years. They could tell by the first sentence I had no idea what I was doing and still were so nice and helped me. I miss them. cry.
That’s awesome, I remember a time when you could submit a ticket and a gm would actually chat with you in game and appear out of nowhere with all their GM powers and capabilities, they had the power to reverse certain things not just tell you that you’re SOL in so many useless words.
For those of you who do not understand the topic, it is “What do GM’s do now?” there is no issue it was an inquiry and a conversation starter, so if you’re asking what the issue is, does it say anywhere in the topic title that there was one?
The ticket issue, for those that are saying writing on the forum isn’t the same as opening a ticket you are absolutely correct and I agree with you 100% but you make it sound like opening a ticket is the easiest thing to do yet when I try to open one by clicking on open a ticket it prompts me to type in the description of the issue, I am under the impression that this will be the description of the ticket I am trying to create, it is not and I am just reverted to a bunch of non sense forums in which I have to weed out garbage and analyze what information is actually helpful, but there is still no ticket creation option available and it is just me looking at the screen like how the f#$@ do you create a ticket. So for those saying just create a ticket if you’re issue isn’t covered by any of the categories, I would like to know “how to create a ticket.” I know that “Need to contact a GM to resolve an in-game issue” may not have been a good example to use because I am looking at some of your responses i.e “be more specific, you cannot just contact a gm” but that’s the issue this is a topic that isn’t covered by the forums and there is no option to create a ticket if need be. I should have used “How do you create a ticket” as an example.
So the topic is “What do GM’s do now?” so that you understand the topic, clicking on open ticket just prompts me straight to the forums and no option to actually create a ticket. I maybe doing something wrong but I am not computer savvy but if you can still create a ticket by all means please explain but until then I am under the impression that there is no ticket creation process so my question still stands “What do GM’s do now.”