On the rare occasion I’ve received that email, it has always included my remarks that triggered the penalty. If it isn’t there, it’s an exception, not the rule. As Jetsum said, in your appeal mention that the offending chat was not included in the email and ask to have it resent.
To the OP, i seem to recall that sometimes it can just be a snippet of chat from the time of report. It may not be the offending lines. I could me misremembering however.
I’m not making any judgement about whether the suspension was deserved or not, because that’s what the appeals process is for. But if a suspension is upheld, punishment is not supposed to be something “acceptable”. That makes it ineffective and thus unlikely to alter the behavior.
Same with the possibility of missing the WotLK launch. The punishment means something and doesn’t feel good.
They used to give escalating silences for chat violations, and found that they weren’t effective. Not only were they not effective, but some people considered it a “badge of honor” and tried for the longest silence they could get. Not saying this is you, but it’s partly why they are giving harsher suspensions now.
I think what the person is trying to discuss is related to this.
In 2016 they switched to the Silence system which removed social features with doubling penalties. They could still suspend people, but it was not common for chat infractions.
Only in the past 6-8 months or so have they gone back to the Suspensions - and esp the week to 10 day suspensions.
Infractions on the account stack so anything from 2016 on will count when evaluating any new penalties
Wrath is insanely popular and has a lot of folks returning to the game. Folks who might have had an infraction between 2016 and now, but who have not played in a long time. They were not aware Blizz went back to the Suspensions.
Having 10 days is one thing, missing Wrath release is another - esp for minor infractions which only received 10 days because of years old past infractions.
You are not wrong that punishments are meant to be just that - an punishment. On the other hand I see why returning players are surprised at the length, and distressed at missing Wrath release for something minor.
Of course, this forum is not the place to debate policy. The Devs who make those decisions don’t come here so the OP is not going to get heard.
On the contrary, a great deal of thought was put into it. They are trying to get rid of toxicity in this game, like most other companies are doing. If a silence or a short suspension doesn’t work, then they are going to get longer until they start to matter.
Given the amount of complaints, it would seem that they landed on a pretty effective punishment.
That’s the problem with listening to streamers, or Reddit, or people in trade chat, or guildmates, etc.
They rarely understand the rules they agreed to, and more importantly, the consequences to breaking the rules.
The recent non-participation ban wave begs to differ…
Not sure what you’re responding to here. The context of what you replied to is I was falsely reported to trigger the automated ‘behavior warnings’ for advertising in trade chat.
Just note, if you received a 10 day suspension for chat violations, then this isn’t your first chat violation or even your 2nd. Your account would be showing a history of such violations to get it up to 10 days.
Minor to them, but not to others and especially Blizzard.
But you really are underling the point. They thought they would just get silenced….and that was acceptable. They didn’t care that a silence was the punishment.
Now they care. Now it’s an unacceptable penalty, so maybe they will look to alter how they behave in game. That’s why Blizzard has stiffened the penalties.
But you weren’t falsely reported, as Orylia said. Realmmates were fed up with your advertisement, which they felt was spamming. That is exactly what the report system is for: to bring it to Blizzard’s attention and letting them handle it.